Alterations Customer Service Representative

p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"stronguspan style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"BEST. JOB. EVER! /span/u/strongspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/p ul type="disc" li style="line-height: normal; tab-stops: list .5in;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Minimal weekday hours required (join for weekends only!) /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal; tab-stops: list .5in;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Generous Team Member discount /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal; tab-stops: list .5in;"strongspan style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"$400/span/strongspan style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"nbsp;bonus for every referral hired with NO LIMITstrong*/strong /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal; tab-stops: list .5in;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Competitive hourly pay rates amp; team bonus /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal; tab-stops: list .5in;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Get Paid Early!/spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li /ul p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"strongspan style="font-family: Arial, sans-serif; font-size: 9pt; white-space: normal;"*/span/strongspan style="font-family: Arial, sans-serif; font-size: 9pt; white-space: normal;"Additional terms and conditions apply. /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/p p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"brspan style="font-family: Arial, sans-serif; font-size: 10pt; line-height: 107%; white-space: normal;"At Davidrsquo;s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal stylemdash;or the career that is a perfect fit. /spanstrongspan style="font-family: Arial, sans-serif; font-size: 10pt; line-height: 107%; white-space: normal;"Join/span/strongspan style="font-family: Arial, sans-serif; font-size: 10pt; line-height: 107%; white-space: normal;" a company that dominates the products in their category ndash; 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!nbsp;/span/p p style="margin-top: 0px; margin-bottom: 0px;"strongspan style="font-family: Arial, sans-serif; font-size: 10pt; line-height: 107%; white-space: normal;"nbsp;brWe make dreams happenmdash;apply today!/span/strongspan style="font-family: Arial, sans-serif; font-size: 10pt; line-height: 107%; white-space: normal;" /span/p !--_dfFormat_=html-- p style="font-size: 13.3333px; line-height: normal; margin-bottom: 0px; margin-top: 0px;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service.nbsp;The (CSR) is responsible for providing an A+ customer experience to Davidrsquo;s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.nbsp; brbrEssential Job Functions:nbsp;/span/span/p ul style="font-size: 13.3333px;" type="disc" li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Use all systems to manage the customer flow to deliver five-star customer experience./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Meet all service vows including, Prepare, Welcome, Meet Needs amp; Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.nbsp;/span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.nbsp;/span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Promote all alterations services and personalization options./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Maintain high dress code standards as required by the Dress Code policy./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Greet and escort all alterations customers to and from alterations for appointments./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Press, steam and spot clean all merchandise./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Build long-term relationships to meet and exceed customer satisfaction and loyalty./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.nbsp;/span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Maintains a clean and well-organized alterations room./span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Performs duties and tasks as assigned by store management./span/span/li /ul p style="font-size: 13.3333px; line-height: normal; margin-bottom: 0px; margin-top: 0px;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Physical Demands:/span/span/p ul style="font-size: 13.3333px;" type="disc" li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to Davidrsquo;s Bridal standards, as needed.nbsp; Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.nbsp;/span/span/li /ul p style="font-size: 13.3333px; line-height: normal; margin-bottom: 0px; margin-top: 0px;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Education amp; Credentials:/span/span/p ul style="font-size: 13.3333px;" type="disc" li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"High school diploma or equivalent degree/span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"1-2 years prior retail experience in an apparel or specialty store environment.nbsp;/span/span/li li style="line-height: normal;"span style="font-family: Arial;"span style="font-size: 10pt; white-space: normal;"Prior sewing experience is helpful.nbsp;/span/span/li li style="line-height: normal;"span style="font-size: 10pt; white-space: normal;"span style="font-family: Arial;"Prior experience with computerized POS (Point of Sale) system/span/span/li /ul !--_dfFormat_=html-- p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"strongspan style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Now that wersquo;ve popped the question, please say ldquo;I dordquo;. /span/strong/p p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"span style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;"nbsp;/spanstrongspan style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Part Time Benefits Include ndash;/span/strong/p ul type="disc" li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Rewarding Environment and Competitive Pay /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Team Bonus /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Dayforce Wallet ndash; Get Paid Early! /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Generous Team Member Discount After First Pay Period /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Vision Care /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"401K Program /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Discount for Identity Theft Protection /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Discounts for Home and Auto Insurance /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Discounts for Mobile /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Legal Benefits (MetLife Hyatt Legal Plans) /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li li style="line-height: normal;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Pet Insurance/spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/li /ul p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"strongspan style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Love wins when love is for Everyone!/span/strongspan style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;" /spanspan style="font-family: 'Times New Roman', serif; font-size: 12pt; white-space: normal;" /span/p p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"span style="font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;"Our mission at Davidrsquo;s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and se