Analyst, End User Customer

pbWhat IT Service Center contributes to Cardinal Health/b/ppIT Service Center is responsible for resolving customer/client technical issues and responding to inquiries in accordance with service level objectives, processes and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies./pp/ppbResponsibilities/b/pulliProvides a positive technical support experience through handling concerns in a highly professional manner./liliAnswers questions regarding system procedures, online transactions, systems status and downtime procedures./liliPartners with end users to correlate business requirements to technology solutions./liliDemonstrates appropriate interpersonal skills to manage and deliver exceptional customer service./liliConfers with end users, external customers and technology teams to resolve incidents./liliAbility to work independently or via a team collaboration process./liliHas working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive),/liliUser Account Management (password resets/unlock), Virtual Machines, Security Rights, Shared Folder, and Internal Business Applications./li/ulp/ppbQualifications/b/pulliBachelor’s Degree in related field or equivalent work experience, preferred/liliMinimum of 2 years in a Global IT Service Desk or End-User support role, preferred/liliStrong English communication, problem solving and analytical skills, preferred/liliExperience with remote control technologies and ITSM Tool (ServiceNow, BCM Remedy, etc) in a multi-vendor environment, preferred/liliApplicable technical certifications, preferred/liliExperience with Genesis Cloud phone system and Service NOW a Plus, preferred/liliCandidate must be amenable to flexible scheduling, preferred/liliWork from Home Ready (with minimum 15mbps internet connection), preferred/liliAmenable to work in the office upon request, preferred/li/ulp/ppbWhat is expected of you and others at this level?/b/pulliAnalyze issues by probing, triage and documenting all findings to gauge and facilitate the most appropriate response./liliHandles call professionally during all interactions and provide prompt and efficient support./liliApplies standard concepts, principles, and technical capabilities to perform routine tasks./liliAchieve or exceed the targets set based on the standard outlined KPI./liliWorks on projects of various scope and complexity./li/ulp/ppbAnticipated hourly range: /b$22.30 – $28.80/ppbBonus eligible: /bNo/ppbBenefits: /bCardinal Health offers a wide variety of benefits and programs to support health and well-being./pulliMedical, dental and vision coverage/liliPaid time off plan/liliHealth savings account (HSA)/lili401k savings plan/liliAccess to wages before pay day with myFlexPay/liliFlexible spending accounts (FSAs)/liliShort- and long-term disability coverage/liliWork-Life resources/liliPaid parental leave/liliHealthy lifestyle programs/li/ulp/ppbApplication window anticipated to close: /b04/03/2026 *if interested in opportunity, please submit application as soon as possible./pp/ppThe hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity./pul/ulp style="text-align:inherit"/pp style="text-align:inherit"/ppiCandidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply./ii /i/pp/ppiCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal spanOpportunity/Affirmative/span Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law./i/ppiTo read and review this privacy notice click /ia href="https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf" target="_blank"here/a/p