Customer Service Associate

Overview: p style="margin: 0px;"span style="font-size: 12pt; font-family: verdana, geneva;"img src="https://royalfarms.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=59hashed=-1914568846" alt="download" width="190" height="87" //span/pp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt; font-family: verdana, geneva;"Job Purpose/span/strong/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 12pt; font-family: verdana, geneva;"The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. /span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 12pt; font-family: verdana, geneva;"The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence./span/p Responsibilities: p style="margin: 0px;"strongspan style="font-size: 12pt;"Essential Functions/span/strong/pp style="margin: 0px;" /pp style="margin: 0px; padding-left: 40px;"strongspan style="font-size: 12pt;"Customer Service Engagement/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Ensure every customer receives outstanding service by creating a friendly environment—greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge./span/lilispan style="font-size: 12pt;"Respond promptly to customer inquiries about merchandise and assist with product selection./span/lilispan style="font-size: 12pt;"Communicate with store leadership about customer requests, vendor issues, and product damages./span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Point of Sale Transactions/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end./span/lilispan style="font-size: 12pt;"Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco./span/lilispan style="font-size: 12pt;"Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft./span/lilispan style="font-size: 12pt;"Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter./span/lilispan style="font-size: 12pt;"Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary./span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Food Beverage Service/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service./span/lilispan style="font-size: 12pt;"Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability./span/lilispan style="font-size: 12pt;"Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements./span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Merchandising Stocking/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Restock products and supplies to maintain a fully stocked store./span/lilispan style="font-size: 12pt;"Check expiration codes, face and inspect items, pull and discard expired products per company procedures./span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Store Cleanliness Safety/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.)./span/lilispan style="font-size: 12pt;"Maintain a clean and organized work area to ensure safe working conditions./span/lilispan style="font-size: 12pt;"Immediately report unsafe conditions to store leadership./span/li/ul/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt;"Additional Responsibilities/span/strong/pullispan style="font-size: 12pt;"Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials./span/lilispan style="font-size: 12pt;"Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence./span/lilispan style="font-size: 12pt;"Performs other projects/duties as assigned./span/li/ul Qualifications: p style="margin: 0px;"strongspan style="font-size: 12pt;"Qualifications/span/strong/pp style="margin: 0px;" /pp style="margin: 0px; padding-left: 40px;"strongspan style="font-size: 12pt;"Required/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Must be at least 16 years old./span/lilispan style="font-size: 12pt;"Must have strong communication and customer service skills./span/lilispan style="font-size: 12pt;"Must demonstrate the ability to work both independently and as part of a team./span/lilispan style="font-size: 12pt;"Must be able to multitask effectively in a fast-paced environment./span/lilispan style="font-size: 12pt;"Must be able to learn and follow all Royal Farms safety processes and procedures./span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Preferred/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Prior experience in food service and/or customer service./span/li/ul/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt;"Success Factors/span/strong/pullispan style="font-size: 12pt;"strongCustomer Focus/strong - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty./span/lilispan style="font-size: 12pt;"strongOperational Consistency/strong - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift./span/lilispan style="font-size: 12pt;"strongTeam Dependability/strong - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands./span/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt;"Work Requirements/span/strong/pullispan style="font-size: 12pt;"Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift./span/lilispan style="font-size: 12pt;"Must be able to perform repetitive physical tasks like squatting, stooping, and crouching./span/lilispan style="font-size: 12pt;"Must be comfortable working around hot equipment and cleaning products./span/lilispan style="font-size: 12pt;"Ability to be punctual and arrive to work on time./span/lilispan style="font-size: 12pt;"Must wear slip-resistant shoes while on duty./span/lilispan style="font-size: 12pt;"Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs./span/lilispan style="font-size: 12pt;"Ability to adhere to assigned schedules and arrive to work on time as required by business needs./span/li/ul Pay Range: USD $15.00 - USD $18.00 /Hr.