Universal Banker

pispanAt Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements./span/i/ppbr / /ppbuUniversal Banker/u/b/pp/ppbPay Range: 17.50-22.00/hr /b/pp/ppbuPosition Summary/u/b/ppiThe Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service./i/ppiAn employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager./i/ppbuPrimary Accountabilities/u/b/pulliInstitutional knowledge of banking./liliReceive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds./liliExamines cash carefully to guard against counterfeit bills./liliCashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts./liliProvides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences./liliUnderstanding basic knowledge of deposit and lending products amp; services./liliAble to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners./liliAssists with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee./liliDevelop sales and product knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software./liliParticipate in onsite visits to customers to promote the Employee Perks at Work Program amp; Merchant Services./liliProactively participates in outbound teleconsulting to promote and expand current client relationships./liliActively participate in weekly huddles and one on one coaching sessions./liliServes as relief and /or backup teller in other locations of Midland States Bank./liliTimely completion of all assigned learning activities./liliDemonstrates and models Midland States Bank core values that support the bank’s culture./liliParticipate in bank sponsored community activities and initiatives./liliThe role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed./liliMay require work in a Midland office to ensure collaboration and support of internal and external customers. /liliMaintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA)./liliOther duties as assigned./li/ulp/ppbuPosition Qualifications/u/b/pp/ppbuspanspanEducation/Experience:/span/span/u/b/pp/pulliSales and customer service background./li/ulp/ppbuAbility to:/u/b/pp/pulliStand for extended periods of time./liliAbility to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs)./li/ulp/ppbuOther Desired Qualifications:/u/b/pp/pulliMultilingual speakers are encouraged to apply./li/ulp/ppbuCompetencies: /u/b/pp/pulliBusiness insight/liliCultivates innovation/liliDrives results/liliMakes sound decisions/liliBeing a brand champion/liliCollaborates/liliCommunicates effectively/liliCustomer focus/liliBeing Authentic/liliEmotional Intelligence/liliSelf development/liliBeing flexible and adaptable/li/ulpiIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at /ia href="mailto:HR#64;midlandsb.com" target="_blank"iHR#64;midlandsb.com/i/ai./i/pp/ppTHIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT/ppbr / /ppiAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here./ibr / /ppiIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at /ia target="_blank" href="mailto:HR#64;midlandsb.com"iHR#64;midlandsb.com/i/ai./i/ppb /b/ppMidland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic./pp/ppTHIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT/p