Client Services Representative

Client Services Representative - Careers At Community Teamwork Inc div div div a href="https://www.commteam.org/"/a /div div div pCareer Opportunities with Community Teamwork Inc/p pemA great place to work./em/p /div /div div/div /div div/div /div div div/div div divCareers At Community Teamwork Inc/div div div div divShare with friends or Subscribe!/div div a title="Share Community Teamwork Inc via Facebook" href="http://www.facebook.com/sharer.php?u=http%3A%2F%2Fcommteam.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3616493%26jbsrc%3D1022%26_%3D1768922382"/a a title="Share Community Teamwork Inc via LinkedIn" href="http://www.linkedin.com/shareArticle?mini=truesummary=Community+Teamwork+Inc+is+hiring%21+Client+Services+Representative+-+LOWELL%2C+MAurl=http%3A%2F%2Fcommteam.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3616493%26jbsrc%3D1024%26_%3D1768922382"/a a title="Share Community Teamwork Inc via Twitter" href="http://twitter.com/intent/tweet?text=Community+Teamwork+Inc+is+hiring%21+Client+Services+Representative+-+LOWELL%2C+MA+%23jobsurl=http%3A%2F%2Fcommteam.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3616493%26jbsrc%3D1023"/a a title="Share Community Teamwork Inc via Email" href="mailto:?Subject=Job%20Opening%20at%20Community%20Teamwork%20Inc%0ABody=Hi%20%2C%0A%0AI%20wanted%20to%20share%20this%20job%20opening%20with%20you%21%0A%0ACompany%3A%20Community%20Teamwork%20Inc%0APosition%20Title%3A%20Client%20Services%20Representative%0A%0Ahttp%3A%2F%2Fcommteam.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3616493%26jbsrc%3D1025"/a a title="Subscribe to new jobs from Community Teamwork Inc" href="http://commteam.hrmdirect.com/employment/rss.php?req=3616493"/a /div div/div /div /div div div pCurrent job opportunities are posted here as they become available./p pSubscribe to our RSS feeds to receive instant updates as new positions become available./p div /div /div div a/a a href="job-openings.php?search=true" Back To Openings /adiv/div/div /div /div /div div div/div h2Client Services Representative/h2 bDepartment:/b Fuel bLocation:/b LOWELL, MAbr / divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3616493source=3616493-CJB-0"START YOUR APPLICATION/a/divdiv/div/div divpstrongClient Services Representative - Temporary position up to 3 months/strong/p pstrongPay Range $21.50 - $25.00 per hour/strong/p pstrongCompany Overview/strong/p pCommunity Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities./p pstrongPosition Summary/strong/p pWe are seeking a strongClient Services Representative /strongon a temporary basis to process fuel assistance applications for new applicants including conducting application interviews; conducting recertification of income and calculating client benefit amounts; determining acceptable document verification while supporting families with appropriate referrals for other needs./p pstrongEssential Functions and Responsibilities: /strong/p ul liFollow all funding source protocols and/or regulations for processing client applications for (re)certification including: ul liMeet with scheduled new clients or retrieve recertification files to enter required data into fuel assistance database./li liVerify and document client identity, address, household size, utility account numbers, housing costs. Verify documents and calculate all household income./li liNotify client, with a detailed list, of missing documentation needed to certify their application./li /ul /li li pMaintain client records for audit purposes. Compile required statistics for periodic program reports./p /li li pReview and troubleshoot client issues, which can be complex, in a timely manner./p /li li pUtilize all MA consumer rules and regulations regarding utility services to negotiate with utility companies to prevent termination or restore client services. Contact deliverable fuel vendors for emergency deliveries./p /li li pDocument all communication with applicants in the CSG system./p /li li pEducate eligible clients on all energy programs available to them./p /li li pAdvocate for clients and make direct referrals as necessary to CTI programs and other health and human services as needed./p /li li pAssist with reception duties such as answering incoming calls, screening applicant inquiries for eligibility; manage appointment scheduling/rescheduling including reminder phone calls; greet clients and triage documentation to appropriate staff; oversee flow of clients in the waiting area; clerical duties as required./p /li li pUphold the values of CTI � Equity, Integrity, Compassion./p /li /ul pThe duties listed above are representative of the work performed. Other related duties may be assigned./p pstrongQualifications:/strong/p pHS or Equivalent/p pOne year of previous office experience./p pExcellent customer service, organizational, interpersonal, oral and written communication skills./p pAbility to work independently and as a team in a fast paced, detail oriented environment./p pProficient computer skills required in basic computer software and data collection systems./p pGood attention to detail./p pAbility to maintain confidentiality./p pNight and weekend work may be required as needed./p pstrongPreferred Qualifications/strong/p ul liBilingual skills (English/Spanish, English/Khmer English/Portuguese)/li /ul pstrongBenefit Information/strong/p pemAt Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:/em/p ul li4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays./li liMedical, Dental, and Vision Insurance - Company Paid Life Insurance � Critical Illness Insurance-Pet Insurance/li liTuition Reimbursement - Career Advancement and Professional Development Opportunities/li li5% employer contribution to your 401K retirement account after 6 months of employment/li liGreat co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve/li /ul pEqual Opportunity Employer � Vets/Disabled/p pThis is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence./p /div divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3616493source=3616493-CJB-0"START YOUR APPLICATION/a/divdiv/div/div /div div/div div/divdiv br /a href="https://www.commteam.org/"Visit Our Home Page/a /divp© 2026 Community Teamwork Inc/p p a href="https://www.clearcompany.com" iApplicant Tracking System Powered by/i  /a /p /div