Patient Service Representative

pspanbFor more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons./b/span/pp/ppspanFHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy./span/pp/ppspanOur staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   /span/pp/ppspanThe breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region./span/pp/pp/ppbspanJob Roles /span/b/pullispanEffectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. /span/lilispanCollect specified co-pays and payments from patients per coverage specifications, and from self-pay patients.   Screen for eligibility and financial assistance./span/lilispanFollow policies and procedures in collecting and handling cash./span/lilispanEnsure patient information is placed into the Electronic Health Record accurately and in a timely manner./span/lilispanConfirm, request, and process referrals and authorizations for specialty services./span/lilispanContact patients to schedule appointments and make reminder/recall notifications./span/lilispanRespond to customer billing and payment inquiries on an as needed basis.  May escalate billing issues as needed./span/lilispanRegularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns./span/lilispanPerform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner./span/lilispanPerform other duties as assigned./span/li/ulpspan /span/pp/ppbspanEducation/Certifications/Licenses/Registrations /span/b/pullispanHigh School diploma or GED equivalent required./span/lilispanMedical Assistant certification, C-NA certification, or Medical Terminology course preferred./span/li/ulp/pp/ppbspanExperience/Specialized skills (including Language) /span/b/pullispan1 – 3 years of experience related to administrative/clerical support, or customer service required. /span/lilispanExperience in a healthcare environment preferred./span/lilispanDemonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment./span/lilispanAbility to work both in a team-based environment and independently./span/lilispanSound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information./span/lilispanKnowledge of cashiering functions with the ability to record payments and cash received./span/lilispanGood written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity. /span/lilispanPossess a basic understanding of medical terminology and procedures preferred./span/lilispanAbility to maintain confidentiality./span/lilispanAbility to listen well in devoting attention to patients and medical professionals./span/lilispanBilingual in English/Spanish preferred./span/lilispanAbility to be flexible in recognizing and responding appropriately to changing priorities and situations./span/li/ulpWe are excited to share that the salary range for this position is:/p$23.00 - $27.49pInformation on our extensive benefits package can be found here: a target="_blank" href="https://fhcsd.gobenefits.net/"span style="color:#0875e1"iuspan style="font-size:14px"FHCSD Wellness – Employee Hub (gobenefits.net)/span/u/i/span/a/pp/ppFHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training./p