Lead Supervisor FB I (Glendale, AZ, US) - Full-time

pCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in./p p /p pCoach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible./p p /p pA member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive./ppspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongJob Title: Supervisor – Food amp; Beverage/strong/span/span/p pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongThis position includes a base rate + tips./strong/span/span/p pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif" /span/span/p pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongPrimary Purpose: /strongThe Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values. /span/span/p pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif" /span/span/p pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongThe successful individual will leverage their proficiency in:/strong/span/span/p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongGuest's Experience/strong: Lead by example in delivering outstanding service and building lasting guest relationships. /span/span/li listrongspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"Sales/span/span/strongspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif" strongLeadership/strong: Support daily sales goals, motivate team performance, and drive key selling behaviors. /span/span/li lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongTeam Coaching/strong: Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills. /span/span/li lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"Operations: Assist with opening/ closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards. /span/span/li listrongspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"Problem/span/span/strongspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif" strongSolving/strong: Address customer concerns and practical issues with professionalism and urgency. /span/span/li lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongBrand Ambassador:/strong Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/ mall. /span/span/li /ul pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif" /span/span/p pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif" /span/span/p pspan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"strongThe accomplished individual will possess.../strong/span/span/p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"1 -2 years of experience in retail or food service management or retail/span/span/li lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers/span/span/li lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees/span/span/li lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security/span/span/li lispan style="font-size:11.0pt"span style="font-family:Aptos, sans-serif"Available to work flexible hours that may include early mornings, evenings, weekends and holidays/span/span/li /ulpstrongOur Competencies for All Employees/strong/p ul listrongCourage/strong: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary./li listrongCreativity/strong: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings./li listrongCustomer Focus:/strong Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect./li listrongDealing with Ambiguity/strong: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty./li listrongDrive for Results:/strong Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results./li listrongInterpersonal Savvy/strong: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably./li listrongLearning on the Fly:/strong Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything./li /ul p /p pstrongOur Competencies for All People Managers/strong/p ul listrongStrategic Agility/strong: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans./li listrongDeveloping Direct Reports and Others:/strong Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder./li listrongBuilding Effective Teams/strong: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team./li /ul pCoach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law./p p /p pstrongAmericans with Disabilities Act (ADA)/strong/p pbrTapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or a href="mailto:employeerelations@tapestry.com"employeerelations@tapestry.com/a/p p /p pVisit Coach at www.coach.com./p p /p pstrongWork Setup/strong/p p /p pstrongBASE PAY RANGE strongstrongstrongstrongstrongstrongstrong$18.00/strong/strong/strong/strong/strong/strong/strong TO strongstrongstrongstrongstrongstrongstrong$22.00/strong/strong/strong/strong/strong/strong/strong strongstrongstrongstrongstrongstrongstrongHourly/strong/strong/strong/strong/strong/strong/strong/strongbremspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations./span/span/em/p p /p pGeneral Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits a href="https://performancemanager4.successfactors.com/doc/custom/Coach/Tapestry_BenefitsOverview_2024.pdf"Click Here - U.S Store Compensation amp; Benefits/abrGeneral Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. br /p