Assistant Branch Manager

Pay Range: $22.63 - $30.17p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pAs a strong support to the Branch Manager, the Assistant Branch Manager supervises daily activities to ensure high quality customer service. Provides coaching and development of branch staff. Demonstrates our core values and provides superior customer experience. Maintains an appropriate focus on sales activities and related results. Monitors, identifies and controls compliance risks and operational exposure and assists with management of the branch budget.p style="text-align:inherit"/pp style="text-align:inherit"/ppbEducation and Experience:/b/pulli4-year college degree or equivalent retail, retail banking, or financial services experience./lili3 years retail banking experience preferred./liliBusiness development amp; outside business sales experience preferred./li/ulp/pp/ppbSkills and Abilities: /b/pulliExcellent listening amp; communication skills are necessary./liliOrganizational, interpersonal and customer relation skills./liliAbility to function in a fast paced, ever-changing environment./liliLeadership skills./liliProblem solving/decision making skills./liliPC Skills./li/ulp/pp/ppbUnique Job Characteristics and Requirements:/b/pp/ppNMLS Certification required or ability to obtain upon hire./pp style="text-align:inherit"/pp style="text-align:inherit"/ppbTasks Performed:/b/pulli50% Assists in building a motivated and high performing branch team through the effective recruitment, training, and development of staff. Conducts regular and quarterly coaching and career development conversations. Proposes salary recommendations to Branch and Market Manager for approval. Responsible for sales and service coaching of branch staff and participating in the activities and results of the branch in achieving individual and team goals. Works with their manager to actively develop their decision making and business development skills to prepare for further leadership responsibilities./lili25% Works with Branch Manager and business partners to identify and establish new relationship opportunities. Has a working knowledge of both consumer and small business products and services; delivers solutions to customers through interactive, needs based conversations to assess and address their needs. Appropriately refers customers to business partners to meet current and future needs. Takes ownership to resolve customer issues and complaints while delivering an elevated level of responsiveness and customer satisfaction./lili15% Provides supervisory oversight of branch operations, compliance, and risk. Works with branch manager to ensure branch profitability by managing FTE’s, fee waivers and other budget related items. Oversees branch operations and compliance controls. Ensures team understanding and awareness of information security and fraud risk./lili5% Represents the bank in the local market fulfilling a leadership role with civic and community organizations./lilispan5% Other duties as required./span/li/ulp​/ppbPhysical Requirements:/b/pulliCommunicate effectively with internal and/or external customers/liliStationary 50% of time/liliMove about within or between locations/liliBend, Twist, Crouch, Squat/liliMove Objects to Maximum 20 lbs/li/ulp/pp/ppbWhy Work at NBT/b/ppAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. /pp/ppbWellbeing/b /ppAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. /pp/ppbCommunity Involvement/b /ppNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. /pp/ppbCulture/b /ppNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. /pp/ppbCareer Development/b /ppWhether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. /pp/ppbTotal Rewards/b /ppNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   /pp/ppbBusiness Stability/b /ppNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We#39;ve weathered the market#39;s ups and downs for over 165 years, all while charting a well-defined growth plan. /pp/pp/ppbBenefits for Full-Time Employees:/b /pullipbGenerous Paid Time Off/b: At least 22 days annually, prorated in the year of hire. /p/lilipbParental Leave/b: Six weeks of paid leave at 100% of your salary. /p/lilipbComprehensive Medical Coverage/b: Includes employer contributions to HSA for High Deductible Health Plan participants. /p/lilipbDental and Vision Coverage/b: Ensuring your overall health and well-being. /p/lilipbFlexible Spending Accounts/b: For healthcare and dependent care expenses. /p/lilipbEmployer-Paid Disability Coverage/b: Both short-term and long-term, with an option to purchase additional long-term coverage. /p/lilipbLife Insurance/b: Employer-paid basic life insurance, with an option to purchase supplemental coverage. /p/lilipbVoluntary Benefits/b: Including hospital, accident, and critical illness coverage. /p/lilipbRetirement Plans:/b Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future./p/lilipbAdoption Assistance/b: Supporting your growing family. /p/lilipbTuition Reimbursement/b: Invest in your education and career growth. /p/lilipbEmployee Assistance Program (EAP)/b: Access to support and resources. /p/lilipbPet Insurance/b: For all your furry friends. /p/lilipbFinancial and Banking Services/b: Various banking services benefits and financial planning assistance. /p/li/ulp/ppbBenefits for Part-Time Employees Working 20#43; Hours/Week:/b /pullipbMedical Coverage/b: Includes employer contributions to HSA for High Deductible Health Plan participants. /p/lilipbDental and Vision Coverage/b: Ensuring your overall health and well-being. /p/lilipbVoluntary Benefits/b: Including hospital, accident, and critical illness coverage. /p/lilipbGenerous Parental Leave/b: Six weeks of paid leave at 100% of your salary. /p/li/ulp/ppbBenefits for All Part-Time Employees:/b /pullipbRetirement Plans: /bBenefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future/p/lilipbPaid Sick and Safe Leave/b: For your health and safety. /p/lilipbEmployee Assistance Program (EAP)/b: Access to support and resources. /p/lilipbFinancial and Banking Services/b: Various banking services benefits and financial planning assistance./p/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ispanApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time./span/i/p