Sales Service Representative - Full-time

p style="text-align:left"MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide./pp/pdivdivpbspanJob Purpose/span/bspan /span/pp/p/divdivpspanspanThe Sales amp; Service Representativespan /span/spanspanis responsible for/spanspanspan /spandelivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales amp; Service Representative creates and/orspan /span/spanspanenters/spanspanspan /spanquotes,span /span/spanspanprocess/spanspanes/spanspanspan /spancustomer orders, andspan /span/spanspanresolves/spanspanspan /spancustomer issues. The Sales amp; Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance. /span/spanspan /span/pp/ppbspanSalary Range/span/b/pp/pullipspan$24.50 - $28.20, depending on position qualifications, job related skills and experience, education, certifications, and geographic location. /span/p/li/ulp/ppbspanBenefits/span/b/pp/pullipspanComprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings./span/p/li/ul/divdivpspan /span/p/divdivpbspanKey Duties amp; Responsibilities/span/bspanspan  /span/spanspan /span/pp/p/divdivpspanspanIndividual/spanspanspan /spanmust be able to perform the essential duties with or without reasonable accommodation./span/spanspan /span/p/divdivpspan /span/p/divdivullipspanspanRespond to customer requests for quotes by sourcing products from the Company#39;s existing inventory orspan /span/spanspanpurchasing/spanspanspan /spanthem externally. /span/spanspan /span/p/li/ul/divdivullipspanspanBuild quotes that simultaneously create value for the customer and profitability for MRC Global./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanIdentify/spanspanspan /spanand actively pursue sales opportunities to contribute to overall sales growth./span/spanspan /span/p/li/ul/divdivullipspanspanAbility to proactively engage with customers andspan /span/spanspanutilize/spanspanspan /spanproduct knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth./span/spanspan /span/p/li/ul/divdivullipspanspanUtilize MRC Global systems/software to create quotes,span /span/spanspanlocate/spanspanspan /spanavailable products/materials, process customers’ orders, create vendorspan /span/spanspanpurchase/spanspanspan /spanorders (PO), and perform other tasks related to customer needs./span/spanspan /span/p/li/ul/divdivullipspanspanAdhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs./span/spanspan /span/p/li/ul/divdivullipspanspanVerify the on-time shipping/delivery status of pending inbound and outbound shipments./span/spanspan /span/p/li/ul/divdivullipspanspanCommunicate status proactively with the customer and adjust product sourcing efforts if needed./span/spanspan /span/p/li/ul/divdivullipspanspanProactively respond to customers’ needs and concerns with options by using a problem-solving approach./span/spanspan /span/p/li/ul/divdivullipspanspanValidate that products specified in customers’ quote requests arespan /span/spanspanpermitted/spanspanspan /spanper their respective approvedspan /span/spanspanmanufacturer’s/spanspanspan /spanlist (AML) or other customer-provided specifications./span/spanspan /span/p/li/ul/divdivullipspanspanReference/spanspanspan /spancustomer processing guides and other tools/resources tospan /span/spanspanmaintain/spanspanspan /spanfamiliarity with customer preferences/processes/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanCons/spanspanult with/spanspanspan /spana/spanspanspan /spanmanager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience./span/spanspan /span/p/li/ul/divdivullipspanspanService next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs./span/spanspan /span/p/li/ul/divdivullipspanspanCommunicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanRequired Experience/span/bspanspan /span/spanspan /span/pp/p/divdivullipspanspanOne (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanOR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales. /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanSkills amp; Abilities /span/bspan /span/pp/p/divdivullipspanspanCompetent in the use of computers and software applications. /span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAbility to communicate and promote ideas and transfer detailed knowledge to others. /span/spanspan /span/p/li/ul/divdivullipspanspanAbility to effectively present information in one-on-one and small group situations/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanAttention to detail/spanspanspan /spanand/spanspanspan /span/spanspanwork/spanspanspan /spanwith a sense of urgency. /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWorking Conditions /span/bspan /span/p/divdivpbspan  /span/bspan /span/p/divdivullipspanspanFrequent driving/traveling. /span/spanspan /span/p/li/ul/divdivullipspanspanAble/spanspanspan /spanto interact with othersspan /span/spanspanfrequently/spanspan. /span/spanspan /span/p/li/ul/divdivullipspanspanMost work is performed at a desk or in front of a computer/spanspan.  /spanspan /span/spanspan /span/p/li/ul/divdivullipspanspanAble to sit/stand forspan /span/spanspanlong periods/spanspanspan /spanof time/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanForspan /span/spanspanadditional/spanspanspan /span/spanspanposition-specific detailsspan /span/spanspanregarding/spanspanspan /spanthe physical and mental demands and working conditions, contact Human Resources. /span/spanspan /span/p/li/ul/divdivullipspanspanReasonable accommodation may be made to enable individuals to perform essential functions./span/spanspan /spanspan /span/p/li/ul/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.p/ppa href="https://image.em.mrcglobal.com/lib/fe2b11737164047d7c1279/m/1/0e1cc697-5527-4162-acb9-570d9b985450.pdf" target="_blank"California Employee Data Collection Notice/a/p