Patient Service Representative

p style="margin-bottom:0px;margin-top:0px"font face="Arial"bFull-time, 40 hours/week/b/font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"bVariable dayshift/b/font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"bOnsite/b/font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"bbr //b/font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"bSummary/b:br //font/ppfont face="Arial"The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience./font/pp/pp style="margin-bottom:0px;margin-top:0px"font face="Arial" /font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"bResponsibilities/b:br //font/pollifont face="Arial"Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc./font/lilifont face="Arial"Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor./font/lilifont face="Arial"Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources./font/lilifont face="Arial"Manages third-party payors and collection of co-pays./font/lilifont face="Arial"Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc./font/lilifont face="Arial"Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member./font/lilifont face="Arial"Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines./font/lilifont face="Arial"Ensure overall department appearance including the cleanliness of the work area and waiting room as needed./font/lilifont face="Arial"Participates in clerical and administrative cross coverage efforts as needed./font/lilifont face="Arial"Ensure HIPAA compliance is followed./font/lilifont face="Arial"Other duties as required./font/li/olp/pp style="margin-bottom:0px;margin-top:0px" /pp style="margin-bottom:0px;margin-top:0px"font face="Arial"Other information:br //font/ppfont face="Arial"bTechnical Expertise/b/font/pollifont face="Arial"Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred./font/lilifont face="Arial"Experience working in a healthcare environment is preferred./font/lilifont face="Arial"Experience in computerized scheduling system preferred./font/lilifont face="Arial"Knowledge of medical terminology preferred./font/lilifont face="Arial"Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility./font/lilifont face="Arial"Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments./font/lilifont face="Arial"Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required./font/li/olpfont face="Arial"bEducation and Experience/b/font/pollifont face="Arial"Education: A high school diploma or equivalent is required./font/lilifont face="Arial"Certification: None./font/lilifont face="Arial"Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred./font/lilifont face="Arial"Years of experience supervising: None./font/li/olp/pp style="margin-bottom:0px;margin-top:0px" /pp style="margin-bottom:0px;margin-top:0px"font face="Arial"Full Time/font/pp style="margin-bottom:0px;margin-top:0px" /pp style="margin-bottom:0px;margin-top:0px"font face="Arial"FTE: 1.000000/font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"br //font/pp style="margin-bottom:0px;margin-top:0px"Status: Onsitefont face="Arial"br //font/pp style="margin-bottom:0px;margin-top:0px"font face="Arial"br //font/p