Service Coordinator / Dispatcher

Overview: p style="text-align: left;"The Service Coordinator / Dispatcher is responsible for managing the full lifecycle of service work orders, including intake, scheduling, dispatch, quoting support, documentation, billing coordination, and customer communication. This role serves as the central operational hub between customers, technicians, subcontractors, vendors, and internal departments to ensure timely service delivery, accurate financial processing, and high-quality customer experience./p Responsibilities: p style="margin: 0px;"strongWork Order Dispatch Management/strong br /• Create, schedule, dispatch, update, and close service work orders in accordance with service level expectations br /• Coordinate schedules with technicians, subcontractors, and customers while optimizing routing and daily workload br /• Monitor dashboards, reports, and portals to maintain accurate job status and respond to newly released work br /• Prioritize work based on customer requirements, service agreements, and operational needs/pp style="margin: 0px;"br /strongCustomer Technician Coordination/strong br /• Serve as primary contact for incoming calls, service requests, and status inquiries br /• Communicate schedules, service windows, material availability, and updates to customers br /• Collaborate with technicians on scope clarification, scheduling, quotes, and parts needs br /• Maintain clear and complete documentation of all communications and job activity/pp style="margin: 0px;" /pp style="margin: 0px;"strongQuoting, Materials Purchasing Support/strong br /• Assist in developing service quotes using technician input and material/labor estimates br /• Source pricing from vendors, subcontractors, and suppliers as needed br /• Order or stage materials in advance when identifiable to support first-trip completion br /• Track parts orders and confirm material receipt prior to scheduling work/pp style="margin: 0px;" /pp style="margin: 0px;"strongAdministrative Financial Support/strong br /• Maintain accurate work order records, notes, attachments, and historical data br /• Support billing processes including invoice review, cost transfers, and documentation accuracy br /• Perform accounts payable, accounts receivable, payroll entry, and purchasing support tasks br /• Maintain contract databases, customer/vendor setup coordination, and proposal tracking/pp style="margin: 0px;"br /strongOperational Oversight Continuous Coordination/strong br /• Monitor open work orders and follow up to ensure timely completion and closure br /• Track technician availability, inventory updates, and scheduled time off br /• Coordinate permits, outages, warranty requests, and special customer requirements br /• Support safety awareness by identifying potential hazards within work scopes br /• Participate in routine team check-ins and cross-functional communication/p Qualifications: ulliHigh school diploma or equivalent/liliExperience in dispatching, service coordination, or administrative operations preferred/liliStrong organizational, multitasking, and problem-solving abilities in a fast-paced environment/liliProfessional verbal and written communication skills with customer-service focus/liliProficiency in Microsoft Office and service management systems/liliAbility to manage multiple priorities while maintaining accuracy and attention to detail/li/ulpstrongBenefits/strong/pulli data-start="3037" data-end="3065"strong data-start="3151" data-end="3166"22 days PTO/strong/lili data-start="3211" data-end="3252"p data-start="3213" data-end="3252"strong data-start="3213" data-end="3223"401(k)/strong with matching contribution/p/lili data-start="3253" data-end="3332"p data-start="3255" data-end="3332"strongMedical coverage/strong, plus dental, vision, and life insurance/p/li/ulp#ind/p Pay Range: USD $23.00 - USD $25.00 /Hr.