Front Desk Agent AM - Full-time

pbWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. /b/pp/ppbPyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers./b/pp/ppbWhether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. /b/pp/ppbCheck out /ba target="_blank" href="https://careers.pyramidglobal.com/us/en/discovery"span style="color:#0000ff"buthis video/u/b/span/ab for more information on our great company!/b/pp/ppspan class="emphasis-3"About our property:/span/pp/pp/pAt the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you! p/ppspan class="emphasis-3"What you will have an opportunity to do:/span/ppOur Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you./ppUltimately, you will help create a pleasant and memorable stay for our guests./pp/ppbResponsibilities/b/pulliPerform all check-in and check-out tasks/liliManage online and phone reservations/liliInform customers about payment methods and verify their credit card data/liliRegister guests collecting necessary information (like contact details and exact dates of their stay)/liliWelcome guests upon their arrival and assign rooms/liliProvide information about our hotel, available rooms, rates and amenities/liliRespond to clients’ complaints in a timely and professional manner/liliWork with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs/liliConfirm group reservations and arrange personalized services for VIP customers and event attendees, like group and wedding guests/liliUpsell additional facilities and services, when appropriate/liliMaintain updated records of bookings and payments/li/ulp/ppspan class="emphasis-3"bWhat are we looking for?/b/span/pulliWork experience as a Hotel Front Desk Agent, receptionist or similar role/liliExperience with FSPMS or MARSHA/liliUnderstanding of how travel planning websites operate, like Booking and TripAdvisor/liliCustomer service attitude/liliExcellent communication and organizational skills/li/ulp/ppspan class="emphasis-3"bCompensation:/b/span/p$16.00p - /p$17.00p/pp/ppspan class="emphasis-3"Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees./span/ph2/h2h3/h3h3/h3p/pp/pp/ph3ispan class="emphasis-3"Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations./span/i/h3