Guest Services Representative at Lake Mary Hospital

Position Summary: p style="margin-bottom: 0in;"strongspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"Department: LMH Guest Services/span/strong/pp style="margin-bottom: 0in;"strongspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"Status: Part-Time/span/strong/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"strongspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"Schedule will vary/span/strong/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"strongspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"Title: Guest Services Representative/span/strong/pp style="margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;" /span/pp style="margin-bottom: 0in;"stronguspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"Orlando Health Lake Mary Hospital/span/u/strong/pp style="margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;" /span/pp style="margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"The NEW Orlando Health Lake Mary Hospital represents Orlando Health’s continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women’s services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department./span/pp style="margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;" /span/pp style="margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient./span/pp style="margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;" /span/pul style="margin-top: 0in;"li style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Labor and delivery services, and a future neonatal intensive care unit/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"6 state-of-the-art operating rooms/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"3 catheterization labs with a dedicated interventional radiology and vascular lab/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Comprehensive cardiovascular care/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"16 ICU Beds/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Observation unit/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Outpatient Scripts Pharmacy/span/li/ulp style="margin: 0in 0in 0in .5in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;" /span/pp style="margin-bottom: 0in;"stronguspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"Top Reasons to Choose Orlando Health – Lake Mary Hospital:/span/u/strong/pp style="margin-bottom: 0in;"strongspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;" /span/strong/pul style="margin-top: 0in;"li style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"BEST Place to Work, 5 years in a row!/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development./span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Benefits Package that begins on day one (Full-Time Part-Time only)./span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Flexible Schedules/span/lili style="color: #231f20; margin-bottom: 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Tuition Reimbursement up to $5,000 a year./span/li/ulp style="margin: 0in 0in 0in .5in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;" /span/pp style="margin-bottom: 0in;"stronguspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"img src="https://orlandohealth.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=295502hashed=-873882504" alt="LAKE MARY HOSPITAL" //span/u/strong/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"stronguspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #231f20;"Position Summary:/span/u/strong/pp style="margin: 0px;"Provides directions to guests/team members within the hospital system, and the/p Responsibilities: p style="margin: 0px;"stronguEssential Functions/u/strong/pulliEscorts guests to their in-hospital destinations as needed./liliMaintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person./liliProvides information to all hospital team members./liliResponds to needs of guests/team members either on the phone or in person./liliMakes rounds on a regular basis of patient areas to identify and meet patient/visitor needs./liliMaintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health./liliAssists Social Service with transportation and hotel or flight arrangements for patients and their families./liliDisplays a caring attitude as well as sensitivity to the needs/concerns of customers./liliPresents a professional image in dress, hygiene and communications skills./liliMaintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards./liliMaintains compliance with all Orlando Health policies and procedures.¿/li/ulp style="margin: 0px;" /pp style="margin: 0px;"stronguOther Related Functions/u/strong/pulliAttends in services/meetings as required./liliCompletes all mandatory education./liliAssume the responsibility for professional growth and development/liliOther duties as assigned./li/ul Qualifications: p style="margin: 0px;"ustrongEducation/Training/strong/u/pulliHigh School diploma or equivalent./li/ulp style="margin: 0px;"ustrongLicensure/Certification/strong/u/pulliNone./li/ulp style="margin: 0px;"stronguExperience/u/strong/pulliTwo (2) years of experience in a customer service setting./li/ul