Part Time Front Desk Associate - Renaissance Framingham Hotel Conference Center

pstrongRenaissance Framingham Hotel is seeking a customer service focused Part Time Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you./strong/p pstrongspanRenaissance Framingham Hotel Conference Center, a Colwen Hotels property, is a fully reimagined, castle-inspired destination featuring newly renovated guestrooms, elevated event spaces, and three vibrant dining outlets. Join our team and be part of an exciting new chapter as we bring this refreshed hotel experience to life for every guest./span/strong/p pstrongGeneral Responsibilities:/strong/p ul liOperate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure./li liProvide exceptional guest service/li liEfficiently manages the operations of the front desk, ensure check in and check out is timely/li liWarmly and professionally welcome all guests/li liProcess guest check-in: confirm reservations, assign guest rooms/li liTreat requests with professionalism, tact, and courteous manner; act with a sense of urgency/li liEnsure that all complaints regarding service and/or accommodations are investigated and resolved/li liMaintain knowledge of hotel policies including rates, discounts, special offers and community events/li liMaintain knowledge of upcoming events, local area, and hotel offerings/li liEnsure prompt delivery of billing to guests/li liProcess all payments types e.g. charges, cash, checks, debit or credit cards/li liDiscreetly handle confidential guest information/li liCoordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns/li liEnsure lobby and shared areas are neat and orderly/li liAdhere to all Colwen and brand standards/li liMaintain STRICT key controls/li liPerform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift/li /ul pstrongRequirements:/strong/p ul liOne year of related experience, hotel preferred/li liPrior brand experience preferred/li liBilingual - English/Spanish/li liExcellent verbal and written communications skills/li liStrong organizational skills and attention to detail/li liSuperior interpersonal and customer service sills, ability to deal with difficult guests/li liFamiliarity with local area, ability to provide directions and maps to local attractions and destinations/li liProficient with Microsoft Office Suite and common computer software programs/li liAbility to learn computer software programs and operate property management system/li liWillingness to work 7-day rotational work schedule including nights, weekends, and holidays/li /ul pstrongWe’ve got you covered: Benefits Perks/strong/p ul liMedical Insurance with Company-Funded HRA/li liDental Insurance/li liVision Insurance/li liFlexible Spending Accounts/li liWide-Array of Supplemental Insurance Offerings/li liPaid Time Off Programs/li liEmployee Assistance Program/li li401K Plan – Traditional Roth Options with Employer Match/li liHotel Discount Travel Program for Associates Family/li liExclusive Associate Discounts – Travel, Entertainment, Retail/li liTraining and Development Programs/li liCareer Advancement Opportunities/li /ul pstrongCompensation:/strong/p pHourly Range: $17.00 to $18.00/p pColwen Hotels is an equal opportunity employer.                       EEO M/F/D/V/p