CSR - Full-time

divdivpustrongMonday - Fridaynbsp;/strong/u/ppstrongu11:00 AM - 7:30 PM/u/strong/pp id="isPasted" style="margin: 0in;"strongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative! nbsp;/span/strong/pp style="margin: 0in;"strongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'brVertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more. nbsp;/span/strong/pp style="margin: 0in;"strongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'nbsp;/span/strong/pp style="margin: 0in;"strongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'Why Vertical Cold Storage needs you:/span/strong/pp style="margin: 0in;"span style='font-size:13px;font-family:"Arial",sans-serif;color:black;'We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.nbsp;/span/ppspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'nbsp;/span/ppstrongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'Essential Duties and Responsibilities:/span/strong/pul style="margin-top:0in;" type="disc"lispan style='font-size:13px;font-family:"Arial",sans-serif;'Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction. nbsp; nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule./span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions. nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel./span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Ensure product is allocated to orders in line with customerrsquo;s instructions and have been properly processed and shipped from WMS system.nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer./span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Operate multiple phone line system ensuring expedient and courteous response. nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Maintain inter and intra-departmental workflow by fostering a spirit of cooperation./span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Maintain a safe working environment by following safety rules and regulations./span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Support assigned duties of management to assist in the business of the facility/span/li/ulpspan style='font-size:13px;font-family:"Arial",sans-serif;color:black;'nbsp;/span/ppstrongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'Job Qualifications - Education and Experience:/span/strong/pul style="margin-top:0in;" type="disc"lispan style='font-size:13px;font-family:"Arial",sans-serif;'High school diploma or its equivalent/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'2-3 years customer service or warehouse office experiencenbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Prior warehouse/distribution experience preferred/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Strong computer skills in Word, Excel, Outlook/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Attention to detail/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Problem solving abilities/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Excellent communication skills with ability to read and write English/span/li/ulpstrongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'nbsp;/span/strong/ppstrongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'Physical Requirements:/span/strongspan style='font-size:13px;font-family:"Arial",sans-serif;color:#2D2D2D;'nbsp;/span/pul style="margin-top:0in;" type="disc"lispan style='font-size:13px;font-family:"Arial",sans-serif;'Ability to sit for extended periods of time/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Frequently required to bend, twist, use hands to finger, reach with hands and arms. nbsp;/span/lilispan style='font-size:13px;font-family:"Arial",sans-serif;'Occasional lifting of up to 20 pounds/span/li/ulp style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;text-align:center;'span style='font-size:13px;font-family:"Arial",sans-serif;'Vertical Cold Storage is an EOE/M/F/D/V/span/pp style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;text-align:center;'span style='font-size:13px;font-family:"Arial",sans-serif;'Drug Free Workplace/span/ppbr/ppbr/p/div/div