Guest Service Agent - Full-time

h1ubCity, State:/b/u/h1Greenwood Village, Coloradop style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"brnbsp;/pdivpbuspanTitle:/span/u/bbspan /span/bspanspanGuest Service Agent /span/spanspan /span/p/divdivpbuspanLocation:/span/uspan iGreenwood Village, Colorado/i/span/b/p/divdivpbuspanFLSA:/span/u/bbspan /span/bispanExempt/Non-Exempt/span/ispan /span/p/divdivpbuspanStatus:/span/u/bispan full-time/span/ispan /span/p/divdivpbuspanReports to:/span/uspan /span/bspanspanFront Office Manager /span/spanspan /span/p/divdivpspan /span/p/divdivpbuspanPay Range:/span/u/bspan $i19 - $21/i /span/p/divp/pdivdivpbspanJob Summary: /span/bspanspanThe Guest Service Agent /spanspanis responsible for/spanspan ensuring smooth check-in and check-out procedures, /spanspanmaintaining/spanspan /spanspanaccurate/spanspan guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure /spanspana high level/spanspan of guest satisfaction./span/spanspan /span/p/divdivpspan /span/p/divdivpbspanEssential Functions/spanspan and Duties/spanspan:/span/bspan /span/p/divdivullipspanspanGreet, register, and assign rooms to guests upon their arrival./span/spanspan /span/p/li/ul/divdivullipspanspanVerify guest credit and /spanspanestablish/spanspan payment methods for accommodation./span/spanspan /span/p/li/ul/divdivullipspanspanKeep /spanspanaccurate/spanspan records of room availability and guest accounts using property management systems./span/spanspan /span/p/li/ul/divdivullipspanspanCompute bills, collect payments, and make /spanspanchange/spanspan for guests./span/spanspan /span/p/li/ul/divdivullipspanspanPerform basic bookkeeping tasks, such as balancing cash accounts./span/spanspan /span/p/li/ul/divdivullipspanspanIssue room keys and provide necessary instructions to bell attendants./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanReview accounts and charges with guests during the check-out process./span/spanspan /span/p/li/ul/divdivullipspanspanPost charges for rooms, food, beverages, and services to ledgers manually or via computer systems./span/spanspan /span/p/li/ul/divdivullipspanspanTransmit and receive guest messages using telephones or switchboards./span/spanspan /span/p/li/ul/divdivullipspanspanCoordinate with housekeeping and maintenance staff to address guest-reported issues./span/spanspan /span/p/li/ul/divdivullipspanspanMake and confirm reservations for guests./span/spanspan /span/p/li/ul/divdivullipspanspanAnswer inquiries about hotel services, nearby dining, shopping, and entertainment options./span/spanspan /span/p/li/ul/divdivpspanspan /span/spanbr /ispanReasonable /spanspanaccommodations/spanspan may be made to enable qualified individuals with disabilities to perform the essential duties./span/ispan /span/p/divdivp/ppbspanRequired Experience, Education, and Skills:/span/bspan /span/p/divdivullipspanspanPrevious/spanspan experience in a hotel front desk or guest service role preferred./span/spanspan /span/p/li/ul/divdivullipspanspanStrong customer service and communication skills to interact effectively with guests and staff./span/spanspan /span/p/li/ul/divdivullipspanspanProficiency/spanspan in using property management systems and basic office software (e.g., Word, Excel)./span/spanspan /span/p/li/ul/divdivullipspanspanAbility to handle cash transactions and perform basic bookkeeping tasks./span/spanspan /span/p/li/ul/divdivullipspanspanExcellent problem-solving /spanspanabilities/spanspan to resolve guest issues efficiently./span/spanspan /span/p/li/ul/divdivullipspanspanStrong organizational skills with attention to detail in managing guest reservations and records./span/spanspan /span/p/li/ul/divdivullipspanspanAbility to work independently and follow established hotel policies and procedures./span/spanspan /span/p/li/ulp/p/divdivpbspanWork Environment/spanspan:/span/bspan /span/p/divdivullipspanspanPrimarily indoor work within the hotel’s front desk and lobby areas./span/spanspan /span/p/li/ul/divdivullipspanspanRequires standing and walking for /spanspanlong periods/spanspan throughout the shift./span/spanspan /span/p/li/ul/divdivullipspanspanMust be able to lift and carry up to 10 /spanspanlbs./spanspan occasionally (e.g., ledgers, small office supplies)./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanFlexible schedule /spanspanrequired/spanspan, including availability for evening, weekend, and holiday shifts./span/spanspan /span/p/li/ul/divdivullipspanspanFrequent use of a computer and telephone, interacting with guests and team members/spanspan./span/spanspan /span/p/li/ul/divdivp/ppbspanOther Duties:/spanspan /span/bspan /span/p/divdivpspanspanPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties/spanspan,/spanspan or responsibilities that are required of the /spanspanteam member/spanspan for this job./spanspan Duties, responsibilities, and activities may change at any /spanspantime/spanspan with or without notice./span/spanspan /span/p/div/divp/ppEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members./pp/ppResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position#39;s requirements./pp style="text-align:inherit"/pp style="text-align:left"spanAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:/span/p2026-01-14p style="text-align:inherit"/pp style="text-align:left"spanStonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks./span/p