CaptionCall Installer/Trainer - Full-time

pspanstrongPay Range:/strong Hourly + Piece Rate/span/p ul lispan$12.22 to 19.52 (Based off location and experience)/span/li liAdditional compensation for completed installation):/li /ul pstrongspanAdditional Benefits:/span/strong/p ul lispanMileage Reimbursement/span/li lispanTablet Provided/span/li lispanPhone Provided/span/li lispanOpportunity to work locally, but also opportunities to travel to different areas/span/li lispanGrowth Opportunity/span/li lispanCompetitive full Benefits Package/span/li /ul p /p pstrongJob Summary/strong/p pHelp make a difference!  CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement./p pstrong /strong/p pstrongEssential Duties and Responsibilities/strong/p ul liInstall and troubleshoot CaptionCall phones/li liCourteously train customers on how to use the phone and its features/li liPromote the CaptionCall service/li liAssist Outreach Specialist with lead generation activities as needed/li liGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business/li liAbility to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management/li liComplete service calls as assigned/li liAccurately maintain customer records/li liComplete required reports and submit invoices and feedback on customer interactions/li liRetrieve and clean phones of former customers/li liMaintain adequate inventory of equipment and supplies in order to service customers/li liAdapt to new responsibilities as necessary/li liOther duties as assigned/li /ul pstrong /strong/p pstrongSupervisory Responsibility/strong/p pThis position has no supervisory responsibilities./p pstrong /strong/p pstrongTravel Requirements/strong/p pTravel Requirements:  Less than 25%/p pstrong /strong/p pstrongEducation/strong/p pMinimum:/p ul liHigh School Diploma or GED/li /ul p /p pstrongKnowledge, Skills, and Abilities/strong/p ul liProvide excellent customer service/li liAbility to effectively communicate in English through reading, writing, speaking and listening/li liAbility to work evenings and weekends as needed/li liAbility to drive and travel via air as needed/li liAbility to tailor to unique needs of individual customers/li liMust be reliable, organized and punctual/li liAbility to adapt to constantly changing environments/li /ul pstrong /strong/p pstrongWorking Conditions and Physical Requirements/strong/p ul liAble to sit/ stand for a long period of time in an office environment/li liDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components/li liRegular and predictable attendance required./li /ul p /p pstrongDisclaimer/strong/p pThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence./p p /p pApply today! www.sorenson.com/company/careers//p pEqual Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer./p p /p pstrongCompany Summary/strong/p pOur Mission…Harnessing the power of language, we connect diverse people and enrich the human experience./p p /p pOur Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words./p p /p pAs one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve./p p /p pWe achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct./p