Shift Leader

Overview: p style="margin: 0px;"span style="font-size: 12pt; font-family: verdana, geneva;"img src="https://royalfarms.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=59hashed=-1914568846" alt="download" width="190" height="87" //span/pp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt; font-family: verdana, geneva;"Job Purpose/span/strong/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 12pt; font-family: verdana, geneva;"The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals. /span/p Responsibilities: p style="margin: 0px;"strongspan style="font-size: 12pt;"Essential Functions/span/strong/pp style="margin: 0px;" /pp style="margin: 0px; padding-left: 40px;"strongspan style="font-size: 12pt;"Customer Service Sales/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)./span/lilispan style="font-size: 12pt;"Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer./span/lilispan style="font-size: 12pt;"Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members. /span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Operations Compliance/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time./span/lilispan style="font-size: 12pt;"Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards/span/lilispan style="font-size: 12pt;"Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.)./span/lilispan style="font-size: 12pt;"Consistently follow all safety and security procedures to protect team members, customers, and company assets. /span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Food Beverage Execution/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance./span/lilispan style="font-size: 12pt;"Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness. /span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Store Appearance Maintenance/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)/span/lilispan style="font-size: 12pt;"Maintain a clean and organized work area to ensure safe working conditions./span/lilispan style="font-size: 12pt;"Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels. /span/li/ul/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt;"Additional Responsibilities/span/strong/pullispan style="font-size: 12pt;"Demonstrate accountability by completing assigned tasks with attention to detail./span/lilispan style="font-size: 12pt;"Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials./span/lilispan style="font-size: 12pt;"Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence./span/lilispan style="font-size: 12pt;"Performs other projects/duties as assigned./span/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt;"Supervisory Responsibilities/span/strong/pullispan style="font-size: 12pt;"Supervises all store employees in the absence of a senior leader./span/li/ul Qualifications: p style="margin: 0px;"strongspan style="font-size: 12pt;"Qualifications/span/strong/pp style="margin: 0px;" /pp style="margin: 0px; padding-left: 40px;"strongspan style="font-size: 12pt;"Required/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Must be at least 18 years old./span/lilispan style="font-size: 12pt;"Must have a high school diploma or GED./span/lilispan style="font-size: 12pt;"Must possess strong written, verbal, and interpersonal communication skills./span/lilispan style="font-size: 12pt;"Must possess strong supervisory and organizational skills./span/lilispan style="font-size: 12pt;"Demonstrated strong leadership skills./span/lilispan style="font-size: 12pt;"Demonstrated ability to encourage, inspire, and develop team members. /span/li/ul/li/ulp style="padding-left: 40px;"strongspan style="font-size: 12pt;"Preferred/span/strong/pulli style="list-style-type: none;"ullispan style="font-size: 12pt;"Minimum of 1 year of food service or retail management experience./span/lilispan style="font-size: 12pt;"Internal candidates should be employed for at least 90 days./span/lilispan style="font-size: 12pt;"A current ANSI-approved Food Safety Manager Certification./span/lilispan style="font-size: 12pt;"Demonstrated ability to encourage, inspire, and develop team members./span/lilispan style="font-size: 12pt;"Basic business math, accounting, computer, analytical, and decision-making skills. /span/li/ul/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt;"Success Factors/span/strong/pullispan style="font-size: 12pt;"strongTeam Leadership/strong – Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment./span/lilispan style="font-size: 12pt;"strongOperational Excellence/strong – Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures./span/lilispan style="font-size: 12pt;"strongAccountability/strong – Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments. /span/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="font-size: 12pt;"Work Requirements/span/strong/pullispan style="font-size: 12pt;"Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift./span/lilispan style="font-size: 12pt;"Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching./span/lilispan style="font-size: 12pt;"Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs/span/lilispan style="font-size: 12pt;"Must be or become Food Safety Certified within required timeframes and maintain certification thereafter./span/lilispan style="font-size: 12pt;"Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE./span/lilispan style="font-size: 12pt;"Must wear slip-resistant shoes while on duty/span/li/ulp style="margin: 0px;" /p Pay Range: USD $15.50 - USD $19.00 /Hr.