Patient Resolution Specialist - Part-time

p style="text-align:left"bJob Description:/b/pThe Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plan. Serves as a patient facing liaison between the Revenue Service Center and patient(s). The role involves utilizing the overall knowledge of the Revenue Service Center to provide accurate information and resolution. Has the ability to stay calm under pressure, resolve complex issues and ensure patient satisfaction.pbEssential Functions/b/pulliAnswer incoming calls and respond to patient inquires in person, on the phone, or via email/liliProvide insurance education to patients on out-of-pocket expenses and education on the billing process./liliInvestigates and resolves patient billing issues through research, escalating to the appropriate department when necessary./liliSubmit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries./liliCollects payments and establishes payment plans/liliProvide estimates for future services/liliCompletes cashier duties for the care site; collections, reconciling and deposits./li/ulp/ppbSkills/b/pulliRegular attendance/liliAdvanced interpersonal and communication skills/liliAbility to stay calm under pressure/liliComputer literacy/liliAdaptability  /liliInsurance/lilispanBilling/Authorization/Estimates/span/liliProblem Solving/li/ulpbRequired Qualifications /b/pulliHigh School Diploma or GED/liliTwo (2) years’ experience in customer service, collections or billing/liliWorking knowledge of Epic/liliBasic knowledge of estimates, general medical billing process and insurance/li/ulp/pp/ppbPreferred Qualifications/b/pulliThree (3) years’ experience in customer service, collection or billing/liliFinancial Counseling experience/li/ulp/ppbPhysical Requirements/b/pulliOngoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs. ·/liliOngoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately. ·/liliManual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use./li/ulp style="text-align:inherit"/pp style="text-align:left"bLocation:/b/pHoly Rosary Hospitalp style="text-align:inherit"/pp style="text-align:left"bWork City:/b/pMiles Cityp style="text-align:inherit"/pp style="text-align:left"bWork State:/b/pMontanap style="text-align:inherit"/pp style="text-align:left"bScheduled Weekly Hours:/b/p25p style="text-align:inherit"/pp style="text-align:left"The hourly range for this position is listed below. Actual hourly rate dependent upon experience.spanspan /span/span/p$19.85 - $30.21p style="text-align:inherit"/pp style="text-align:left"spanWe care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. /span/pp style="text-align:inherit"/pp style="text-align:left"spanLearn more about our comprehensive benefits package a target="_blank" href="https://intermountainhealthcare.org/careers/benefits"here/a./span/pp style="text-align:inherit"/pp style="text-align:left"spanIntermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status./span/pp style="text-align:inherit"/pp style="text-align:left"spanAt Intermountain Health, we use the artificial intelligence (#34;AI#34;) platform, HiredScore to improve your job application spanspanspan class="WJQ0"experience. HiredScore/span/span/span helps match your skills and experiences to the best jobs for you. spanspanspan class="WJQ0"While HiredScore/span/span/span assists in reviewing applications, all final decisions are made spanspanspan class="WJQ0"by Intermountain/span/span/span personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process./span/pp style="text-align:inherit"/pp style="text-align:left"All positions subject to close without notice./pp style="text-align:inherit"/pp style="text-align:inherit"/p