Associate, Elite Driver Success - Full-time

pAt Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive./p pThe ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across chat, email and phone./p h2strongResponsibilities:/strong/h2 ul liCreate a personalized, positive and effortless experience for the Lyft community/li liProvide friendly, timely support to Lyft drivers via chat, email and phone/li liTroubleshoot user problems with the Lyft app/li liDocument all support contacts in a CRM system/li liMake recommendations based on feature requests and bugs reported by users/li liBe a community advocate for Lyft/li /ul h2strongExperience:/strong/h2 ul li1+ years experience in customer service, required./li li1­+ years experience in call center a plus, but not mandatory/li liComputer proficiency required/li liFriendly and enthusiastic, social personality/li liDependable and punctual with time management skills/li liStrong writing skills and impeccable attention to detail/li liDemonstrates empathy and the ability to take initiative on doing the right thing for the customer/li liAdvanced problem-solving skills ­with the ability to think creatively to resolve difficult situations/li liAbility to quickly learn web­-based user support applications/li liComfortable in a fast-­paced environment, subject to rapid change and uncertainty/li liKeen ability to work independently and in a team/li liHigh level of comfort and familiarity with smartphone applications (iPhone and Android)/li liWillingness to work a range of hours, weekends and holidays/li /ul h2strongBenefits:/strongstrongbr/strong/h2 ul liGreat medical, dental, and vision insurance options with additional programs available when enrolled/li liMental health benefits/li liFamily building benefits/li liChild care and pet benefits/li li401(k) plan to help save for your future/li liIn addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off/li li18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible/li liSubsidized commuter benefits/li liLyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program/li /ul pLyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law./p pLyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid/p pThe expected base pay range for this position in the San Francisco area is $20.77 - $25.34 per hour, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process./p