Veterinary Practice Supervisor

pDescription/ppstrongAnimal Dermatology Group (ADG)/strong is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 locations nationwide. With over 90 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In additional to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists./ppbr//ppWe are seeking a strongPractice Supervisor/strong to lead our dedicated team. The Practice Supervisor will play a critical role in overseeing administrative and leadership activities, as well as contributing to the day-to-day operations of the practice. This position will involve approximately 40% focus on administrative and leadership responsibilities and a 60% commitment to direct support of patients and clients./ppbr//ppPlease note that strongCertified Veterinary Technician licensure is required /strongand strongmulti-specialty experience is preferred.nbsp;/strong/ppRequirements/ppstrongStaff Management:/strong/pulliSupervise the technician and front desk staff./liliProvide technician and receptionist scheduling, training, and development./liliConduct all aspects of staff management, including hiring, performance evaluations, salary reviews, and disciplinary actions./liliEnsure accurate and timely payroll processing./li/ulpstrongPatient Management:/strong/pulliCollaborate with all stakeholders to streamline the patient admitting, clinical workflow and discharging processes./liliAssist technical staff in various aspects of patient care, including nursing care, anesthesia, skin tests, surgery, laboratory work, and pharmacy procedures./liliWork closely with the stakeholders to maintain complete and accurate patient medical and surgical records./liliSupport the clinic by filling in as needed (up to 60% of the time)./li/ulpstrongFront Office Management:/strong/pulliUphold excellent customer service and client relations within the practice./liliEnsure prompt processing of referral letters and other clinic communications./liliOversee appointment scheduling, ensuring accurate service type bookings and inclusion of all necessary information./liliCollaborate with Doctors and Regional Operations Managers to resolve client complaints./li/ulpstrongRecords Management:/strong/pulliEnsure all records are up to date, including client records, anesthesia, and controlled substance logs, laboratory reports, and more./liliEstablish and enforce a system for chart retrieval, skin test authorization forms, laboratory procedures, surgery records, euthanasia documentation, callbacks, client cards, and filing, ensuring staff compliance./li/ulpstrongFinancial Management:/strong/pulliMonitor key costs, including Cost of Goods, labor, and expenses, as well as revenue opportunities to keep the practice within budget./liliReview daily charges to ensure accurate capture of all fees./liliPartner with Regional leadership to understand income statements and financial data and execute prescribed financial management initiatives./li/ulpstrongMarketing Management:/strong/pulliCollaborate with Regional Leadership to develop and implement marketing strategies and opportunities within the RDVM community./liliEnsure that clinic staff effectively utilize marketing tools and materials and apply authorized discounts./li/ulpstrongFacilities Management:/strong/pulliMaintain the cleanliness and upkeep of the clinic, coordinating cleaning schedules with the Technician Lead and front desk staff./liliWork with Operations to address any building or facility concerns promptly./liliAdhere to prescribed maintenance schedules for all machines and equipment within the hospital./li/ulpstrongPrimary Role Objectives:/strong/pulliDeliver consistent results./liliBuild effective teams./liliMake good decisions./liliTake care of our people./liliTake care of our patients./liliTake care of our clients./liliPerform any other duties as assigned to achieve primary role objectives./li/ulpstrongBenefits:/strong/pulliNo weekends/liliPaid vacation/liliPaid holidays/liliCompetitive wages/liliMonthly bonuses based on clinic dietary sales/liliMedical, dental, vision, dependent care FSA, and short-term disability benefit options/liliVarious voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc./lili401K with employer match/liliCE opportunities/liliUniforms/liliDiscounts on services and medications for employee pets/li/ulp*Some traveling may be required/ppbr//ppIf you are a motivated individual with a passion for people and pets and want to contribute to the success of our veterinary practice, we invite you to apply for the Practice Supervisor position. Join us in providing top-notch care to our furry patients and exceptional service to our clients./ppbr//ppFor more information about Animal Dermatology Clinic, please visit our website stronganimaldermatology.com/strong!/p