Customer Support Specialist - Full-time

pnbsp;/p h3strong*NEW* Customer Care Advocate Positionnbsp;/strong/h3 pReady to build your career? Join our team of Advocates workingstrong in person /strongat our Tempe headquarters! As a Customer Care Advocate you’ll be revolutionizing the car buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. You’ll be the customer’s biggest champion./p pWe’re looking for people who are willing to roll up their sleeves and are eager to challenge themselves to grow and learn at a rapid pace. Successful candidates will be the voice of Carvana, building relationships with customers and advocating for them throughout their car-buying or selling journey./p h3strongAbout the Role:/strong/h3 pAs the voice of Carvana, you'll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will:/p ul liCreate exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls)./li liAdapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges./li liProblem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time./li liDrive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.nbsp;/li liOther duties as assigned./li /ul pThis is a full-time, in-office, hourly position with an assigned schedule. Hours per week could vary based on business needs - our standard is a 38-45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime./p h3strongWhat You Bring:/strong/h3 ul li2+ years of customer service experience in a fast-paced or high-volume environment./li liHigh school diploma or GED required; Associate or Bachelor's degree preferred.nbsp;nbsp;/li liTech-savviness: You navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively./li liResiliency: You're always ready to learn new things and apply your knowledge to make an impact./li liCritical thinking: You have a knack for making smart decisions on the fly./li liAbility to handle phone calls/casework for up to 10 hours a daynbsp;/li liAbility to read, write, speak, and understand Englishnbsp;/li /ul h3strongUnlock Your Earning Potential Quickly!/strong/h3 pWe offer a competitive starting hourly rate of $20/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:/p ul liStarting Pay: $20/hr/li liAt 4 Months: $21/hr/li liAt 6 Months: $22/hr/li liAfter 6 months, you unlock the remainder of our performance-based Careers Not Jobs program, which allows eligible team members an additional compensation increase ($0.50) every 90 days./li /ul pWe believe in recognizing and rewarding hard work. With increases tied to individual performance, you could be earning $23+ after 12 months./p pstrongInvesting in You: Benefits amp; Perks/strong/p pWe believe that when our team members thrive, so does Carvana. That's why we offer a comprehensive Total Rewards package designed to support your success and well-being./p pstrongFinancial Well-being:/strong/p ul ul liCompetitive base pay PLUS performance-based compensation opportunities/li li401(k) retirement plan with Carvana matching contributions/li liOpportunity for overtime during peak seasons/li liEmployee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to invest in Carvana's future/li /ul /ul pstrongCareer Growth amp; Development:/strong/p ul ul li"Careers Not Jobs" philosophy with clear paths for advancement and accelerated growth. Hard work and stellar performance don't go unnoticed/li liTuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one/li liExtensive internal growth and professional development opportunities to help you reach your full potential/li /ul /ul pstrongHealth amp; Wellness:/strong/p ul ul li100% company-paid healthcare premiums for comprehensive medical coverage/li liDental and vision benefits to care for your overall health/li liWellness programs focused on supporting your mental, physical, and financial health/li liPet care savings program because we know your furry friends are family too!/li /ul /ul pstrongWork-Life Balance:/strong/p ul ul liGenerous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond/li li9 company-paid holidays, including your birthday, because we celebrate you!/li /ul /ul pstrongAnd more!/strong/p h3strongLegal stuff/strong/h3 pemThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.nbsp;/em/p pemCarvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories./em/p pemHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.nbsp;/em/p pemOf course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs./em/p pnbsp;/p