Customer Service Representative - Full-time

pAt Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a strongCustomer Service Representative/strong (specializing in the automotive industry) working strongon-site/strong in strongAllen Park, MI/strong, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions./p pstrongWhat You’ll Be Doing/strong/p pThe strongCustomer Service Representative/strong builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat./p pstrongDuring a Typical Day, You’ll/strong/p ul liProvide an exceptional member experience in every interaction./li liProvide insightful advice and direct support to members in need./li liDiagnose issues and provide resolution with teaching and guidance./li liPartner with legacy app owners for troubleshooting and resolution./li liResearch and resolve billing or payment issues./li liOwn the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program./li liIdentify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none./li /ul pstrongWhat You Bring to the Role/strong/p ul liHigh school diploma required; an associate or bachelor’s degree is a plus/li li3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing/li liA passion for exceptional customer service, the automotive Industry, and cutting-edge technology/li liExcellent communication skills – both verbal and written/li liSavvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends./li /ul pstrongWhat You Can Expect/strong/p ul liStarting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors)/li liHealth/Dental/Vision/Life Insurance/li liFlexible Spending Account (FSA) and Health Savings Account (HSA)/li li401(k) with company match/li liVacation/Sick Time and Paid Holidays/li liTuition Reimbursement/li liEmployee Assistance Program/li liEmployee Discount Program/li liTraining and Development Programs (Percepta College)/li liEmployee Rewards Program (Perci Perks)/li /ul pstrongA Bit More About Your Role/strong/p pIn this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted./p pstrongAbout Percepta/strong/p pEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support./p pOur values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:/p ul listrongLead with humility/strong – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow./li listrongService beyond self/strong – We serve others—clients, customers, and teammates—with care and integrity in every interaction./li listrongLeave it better/strong – We take ownership and leave every process, person, and place better than we found it./li listrongWin together/strong – We succeed as one—celebrating, supporting, and showing up for each other./li listrongDeliver remarkable/strong – We go beyond expectations to create bold, meaningful moments that stand out./li /ul pPercepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way./p pem#LI-Onsite/em/p