Front Desk Supervisor - Full-time / Part-time

Seasonalh1/h1h1bPalisades Tahoe/b/h1h1spanWe share the spirit of these legendary mountains with the world. /span/h1p style="text-align:left"br /iTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties./i/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbJob Summary: /bSupervises Front Desk Activities and agents. Welcomes guests to the resort and provides assistance with all aspects of lodging accommodations./pp/ppiApplicants must be 18 years of age. /i/pp/ppbHourly/b:br /The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. /pp/ppBase hourly pay range: $20.50 - $28.69 per hour/pp/ppA Great Job and Benefits to Match:/pulliFree skiing #43; riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! /liliHealthcare options for both Seasonal amp; Year-Round employees /liliGenerous discounts on outdoor gear, apparel, etc. /lili401(k) plan with generous company match /liliFree lift tickets, plus 50% off lift tickets /lili25%-50% discount at Food amp; Beverage locations at Palisades amp; Alpine /lili30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! /liliEmployee Assistance Program (EAP) /li/ulp/ppbEssential Job Responsibilities/Duties/Tasks/b include the following; other duties may be assigned:/pulliAssist manager in supervising a team of 15-30 employees. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems./liliComply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies amp; procedures./liliEnforce safety standards in accordance with company policies and procedures. /liliGreet each guest who enters the Lodging Reception Center, answer phone calls, answer all questions with accurate responses./liliBook reservations, respond to emails and electronic reservations, check in new guests, check out guests, and provide any necessary services to ensure a customer’s satisfaction./liliReview lodging transactions daily to ensure that accurate and timely revenues and expenses are recorded./liliResponsible for setting up all aspects of the Front Desk for Night Auditors. Pass along all important issues to other front desk employees during shift changes./liliAid guests with questions that involve calling businesses, i.e. taxi, theater, airlines, car rentals./liliUse computer system to perform all check-in and check-out functions/liliParticipates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk./liliAccountable for monies received at Front Desk and responsible for turning in all monies to accounting./liliUse computer systems to prepare and send backup to credit card company./liliRun all necessary reports and programs to ensure a successful end of day./liliMaintain a guest friendly atmosphere with music and a neat work environment/liliUtilize checklists to ensure that all job functions are completed/liliFollow procedures and coordinates efforts with Security during any emergency (Power outage, fire, etc.)/li/ulpbCompetencies and Job Requirements: /b/ppRequired: /pulliExcellent computer skills, proficient in Microsoft word and excel/liliAble to work with little or no supervision/liliAble to maintain the highest levels of professionalism and work well under stressful situations./liliEffective communication skills, oral amp; written/liliStrong sense of customer service amp; safety awareness/liliAble to understand and follow verbal and written instructions./liliHave a neat amp; clean appearance in compliance with the company grooming standards/liliPunctual, able to report at scheduled start time/liliWork well as part of a team./li/ulp/ppbEducation and Experience:/b/ppRequired:/pulliHigh School Diploma or GED/liliTwo years related experience and/or training; or equivalent combination of education and experience/liliOne year supervisory experience/li/ulpPreferred/pulliCollege degree/li/ulp/ppbPhysical Requirements: /b/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp/ppWhile performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus./pp/ppbWorking Conditions:/b/ppbIndoor/Outdoor:/b While performing the duties of this job, the employee will be exposed to an indoor working environment/ppbHazardous Materials/Noise:/bspan The noise level in the work place is usually low./span/ppbspanEquipment Used in Job: /span/bspanNone/span/pp/ppiFor information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, amp; Inclusion actions, please see our webpage at spanwww.alterramtnco.com/social-responsibility./span  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S#43;, and women communities within our workforce./i/p