NSO (Apprentice)

divdivdivtable border="1" cellspacing="0" cellpadding="0" width="0" style="width:6.95in;margin-left:-8.1pt;border-collapse:collapse;border:none;" data-pasted="true"tbodytrtd valign="top" style="width: 37.0315%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongDepartment/Location: nbsp;/strong/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Service/ NSO Offices emldquo;Nationwiderdquo;/em/p/tdtd valign="top" style="width: 33.2834%; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongJob Title:nbsp;/strong/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'National Service Officer Apprentice/p/tdtd valign="top" style="width: 29.6852%; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongReports To:/strong/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'NSO Supervisor/p/td/trtrtd valign="top" style="width: 37.0315%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongSalary Grade:/strong/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Grade 10/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'($20.18 - $31.39/hour)/p/tdtd valign="top" style="width: 33.2834%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongType of position:/strong/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style="font-family:Wingdings;"yacute;/span Full-time nbsp; nbsp; nbsp; nbsp;span style="font-family: Wingdings;"o/span Part-time/p/tdtd valign="top" style="width: 29.6852%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongHours:nbsp;/strong40 hr/week/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style="font-family:Wingdings;"o/spannbsp; Exempt nbsp; nbsp; nbsp; nbsp;span style="font-family:Wingdings;"yacute;/span Nonexempt/p/td/trtrtd colspan="3" valign="top" style="width: 100%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:"Times New Roman",serif;'strongJob Summary:nbsp;/strongemspan style="font-size:11px;"The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified./spannbsp;/em/pp style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'This position encompasses the initial training period to achieve the designation of National Service Officer (NSO). nbsp;The NSO Apprentice will study and train (via DAVrsquo;s on-the-job training program) to act as a representative for individual veterans (and their families) pursuing disability claims and other benefits from the United States Department of Veterans Affairs and, on occasion, other government entities. nbsp;/p/td/trtrtd colspan="3" valign="top" style="width: 100%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongEssential Functions:/strong/pdiv style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'ul style="margin-bottom:0in;list-style-type: disc;"li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Acquire and maintain knowledge of all laws and regulations pertaining to veterans benefits through regular review of the Code of Federal Regulations and other publications and, where appropriate, decisions of the United States Court of Appeals for Veterans Claims./span/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Learn how to conduct detailed interviews of veterans to elicit information so that all potential benefits can be identified./span/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Review service records and other pertinent data, including medical records, to identify and/or assess validity of claims and potential claims./span/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Learn to determine whether additional evidence may be needed to support a particular claim; provide advice to veteran concerning same./span/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Learn to determine the risks and benefits of filing a particular claim./span/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Learn to assess whether the evidentiary support available for a given claim meets the requirements of 38 CFR sect; 14.633, which incorporates the rule on ldquo;frivolous claimsrdquo; as adopted by the American Bar Association in Model Rule 3.1./span/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Practice preparing all submissions required to initiate and advance the claim, including, without limitation, briefs and similar documents analyzing the application of appropriate regulations to the facts of a given case./span/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'span style='font-family: "Times New Roman",serif;font-size:13px;'Practice monitoring the progress of a claim from submission to resolution, dealing with VA adjudicators as required to advance the claim and keeping the claimant advised of significant developments./span/li/ul/divul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Learn to advise the claimant, where appropriate, of administrative and judicial appeal options for claims denied in whole or part and, when requested, provide the claimant with specific advice concerning likely bases of appeal (if any)./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Practice representing claimants before military and VA hearing panels and boards, presenting evidence and legal argument and, as necessary, examining and cross-examining witnesses./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Learn to develop specific goals and plans to prioritize, organize, and accomplish clientele workload./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Communicate professionally and diplomatically with people inside/outside the organization. nbsp;/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Learn to recruit new DAV members to further support and enhance DAVrsquo;s mission of service./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Perform other administrative and outreach activities as directed by the office Supervisor./li/ul/td/trtrtd colspan="3" valign="top" style="width: 100%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongEssential Skills and Experience:/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'High school diploma (or equivalent)./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Must be found eligible and entitled to receive services through VArsquo;s Vocational Rehabilitation and Employment Service under the established National Memorandum of Agreement containing DAVrsquo;s On-The-Job Training Program for National Service Officers except in situations where hiring a non-eligible candidate serves an important DAV business purpose./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Must be a member in good standing of the DAV./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Excellent communication skills. nbsp;nbsp;/lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'General knowledge of legal and/or medical terminology preferred./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'General understanding of business/administrative procedures and systems such as managing clientele files and records, cash ledgers, and quality customer service is helpful./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'A valid motor vehicle driverrsquo;s license (other than motorcycle) is preferred./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Functional user of standard business computer, Microsoft Office software suite, and various computerized record systems/databases to retrieve automated veteransrsquo; records./li/ul/td/trtrtd colspan="3" valign="top" style="width: 100%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;"p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;line-height:150%;'strongDegree of Supervision:/strong/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Works under the direct and ongoing supervision of Supervisory National Service Officer and/or other personnel assigned to conduct training; Apprentice exercises no supervisory responsibilities./li/ul/td/trtrtd colspan="3" valign="top" style="width: 100%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; height: 26.5pt; vertical-align: top;"p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:"Times New Roman",serif;'strongPhysical Demands and Work Environment: nbsp;/strongemspan style="font-size:11px;"The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/em/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'Physical Demands: nbsp;Job requires sitting up to eight hours a day and standing up to two to four hours a day. nbsp;Body movement primarily in hand and arm functions associated with normal office activities. nbsp;Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. nbsp;Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. nbsp; nbsp; nbsp; nbsp; nbsp;/liliWork Environment: nbsp;The noise level in the work environment is usually minimal./liliPosition may require minimal travel for training (advance authorization from National Service Director required)./lili style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:"Times New Roman",serif;'NSOs must be willing to relocate (nationwide) based on the needs of the DAV and provide written affirmation likewise./li/ul/td/tr/tbody/table/div/div/div