Store Supervisor- Freehold, NJ (40 hours) - Full-time

p style="text-align:left"bWork Location:/b/pFreehold, New Jersey, United States of Americap style="text-align:inherit"/pp style="text-align:left"bHours:/b/p40p style="text-align:inherit"/pp style="text-align:left"bPay Details:/b/p$24.00 - $33.50 USDp style="text-align:inherit"/pp style="text-align:left"TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate#39;s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. /pp style="text-align:inherit"/pp style="text-align:left"As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role./pp style="text-align:inherit"/pp style="text-align:left"bLine of Business:/b/pPersonal amp; Commercial Bankingp style="text-align:left"bJob Description:/b/ppThe Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.  The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales amp; advice activities that create personalized, connected experiences./pp/ppbDepth amp; Scope:/b/pulliProvides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences/liliProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines/liliClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities/liliWork focus time horizon is generally short term with low to moderate risk/liliDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers/liliDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety/liliEngages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)/liliLeads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience/liliProficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs/liliRequires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD#39;s consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content amp; tools, (2) providing consultative support, and (3) advocating with proactive insights amp; recommendations/liliAcquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product)/liliConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation amp; management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization/li/ulp/ppbEducation amp; Experience:/b/pulliHS Diploma or GED required; undergraduate degree preferred/lili2#43; years related experience working with customers and or sales in any capacity or equivalent/liliNotary License (preferred)/liliPrevious supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service/liliProven ability to meet and exceed Customers#39; expectations/liliStrong organization skills to handle multiple tasks in a fast-paced environment/liliEffective verbal and written communication skills/liliSound judgment in decision making and problem solving/liliAbility to multi-task and maintain order in the Store/liliGood working knowledge of Outlook, Lotus Notes, Word and Excel/liliAbility to supervise and lead others/liliAbility to provide community services/li/ulp/ppbspanCustomer Accountabilities:/span/b/pullispanDelivers Customers end-to-end advice they expect: (1) building trust with educational content amp; tools, (2) providing consultative support, and (3) advocating for them with proactive insights amp; recommendations/span/lilispanProficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these items/span/lilispanLeads, coaches, and drives /spanspanexceptional service at every Customer interaction in the lobby and on the frontline/span/lilispanCompletes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations/span/lilispanEngages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints/span/lilispanLeads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence/span/lilispanCoaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels/span/lilispanResponsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests/span/lilispanLeads and coaches frontline colleagues on effective Customer complaint resolution/span/lilispanShared accountability with Store Leaders for Lobby Leadership /span/lilispanActs as leader in achieving an overall Legendary Customer experience in the Store/span/lilispanResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met /span/lilispanAssists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements /span/lilispanWorks collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs/span/lilispanDecisions more advanced transactions as well as processes transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures/span/li/ulp/ppbShareholder Accountabilities:/b/pp/ppOperational Accountability/pulliStrong working knowledge of all operational systems and databases/liliResponsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveries/liliRequires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety/liliPlans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the Store/liliOwnership/oversight of simple to complex daily branch administrative duties/liliApproves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results/liliResponsible for Operational excellence and compliance in the Store to include cash control procedures to bolster security and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer Authentication/liliUnderstands and applies operating policies and procedures/liliContributes to business objectives for Operational Excellence/liliSupports the timely and accurate completion of business processes and procedures/liliEscalates non-standard or high-risk transactions/activities as necessary/liliEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations/liliSupports and participates in process improvement opportunities/liliEnsures necessary due diligence to support the accuracy of all Customer transactions/activities/lilispanIs knowledgeable of and complies with Bank Code of Conduct/span/li/ulp/ppbspanEmployee/Team Accountabilities:/span/b/pullispanLeads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues /span/lilispanContributes to the process of setting daily objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner /span/lilispanEnsures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding Customer interactions, products and services, etc.) /span/lilispanSupports, mentors and coaches team members in their professional development/span/lilispanCreates and fosters a cohesive team and promotes a strong colleague experience/span/lilispanShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams/span/lilispanOnboards team members to ensure a positive experience and proficiency in role/span/lilispanSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes  /span/lilispanPromotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives/span/lilispanActs as a brand champion for your business area/function and the bank, both internally and/or externally/span/lilispanUnder the direction of the Manager, participates in performance management activities of the teller team and platform team/span/li/ulpbr /bOCC Language:/b/pulliThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007/liliMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36/liliMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007/liliSatisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position/li/ulp/ppbPhysical Requirements:/b/ppNever: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%/pulliDomestic Travel – Occasional/liliInternational Travel – Never/liliPerforming sedentary work – Continuous/liliPerforming multiple tasks – Continuous/liliOperating standard office equipment - Continuous/liliResponding quickly to sounds – Occasional/liliSitting – Continuous/liliStanding – Frequent/liliWalking – Occasional/liliMoving safely in confined spaces – Occasional/liliLifting/Carrying (under 25 lbs.) – Occasional/liliLifting/Carrying (over 25 lbs.) – Never/liliSquatting – Occasional/liliBending – Occasional/liliKneeling – Never/liliCrawling – Never/liliClimbing – Never/liliReaching overhead – Occasional/liliReaching forward – Occasional/liliPushing –  Occasional/liliPulling  Occasional/liliTwisting – Never/liliConcentrating for long periods of time – Continuous/liliApplying common sense to deal with problems involving standardized situations – Continuous/liliReading, writing and comprehending instructions – Continuous/liliAdding, subtracting, multiplying and dividing – Continuous/li/ulp/ppThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities amp; duties are considered essential functions for ADA purposes./pp style="text-align:inherit"/pp style="text-align:left"bWho We Are:/bbr /TD is one of the world#39;s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank an