Service Manager - Full-time

metap style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="font-size:18pt;white-space:pre-wrap;"About the Role/strong/b/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"The Service Manager is responsible for overseeing the physical maintenance and condition of the community, including all buildings, grounds, and equipment. This role ensures the successful completion of maintenance requests, preventive maintenance programs, capital projects, and unit turnovers. The Service Manager leads the maintenance team, upholds safety standards, and ensures all work is completed efficiently, on schedule, and in compliance with company policies and local regulations./span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="font-size:18pt;white-space:pre-wrap;"Primary Responsibilities/strong/b/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Maintenance Leadership and Team Management/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Supervise, train, and develop all maintenance staff, including Assistant Service Managers, Technicians, and Porters./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Conduct /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"daily maintenance briefings/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" and assign work orders and priorities based on urgency./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Perform /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"daily quality control inspections/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" to ensure all maintenance work meets company standards./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Maintain /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"team productivity above 90% work order completion rate/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" per week./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Ensure emergency and on-call procedures are clearly communicated and followed by all team members./span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Operational Maintenance and Repairs/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Oversee completion of service requests within company timelines:/span/lili style="font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"ul data-pattern="discCircleSquare" data-depth="2" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;"li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"bstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Emergency work orders:/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" Completed within /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"2 hours/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"bstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Non-emergency work orders:/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" Completed within /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"48 hours/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"./span/li/ul/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Manage the make-ready process to ensure vacant apartments are turned within /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"5 business days/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" or less./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Conduct regular inspections of building systems, roofs, grounds, and amenities to maintain functionality and aesthetics./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Ensure maintenance shop, tools, and equipment are clean, organized, and in good working condition./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Manage vendor relationships and ensure all contractors meet insurance and performance requirements./span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Preventive Maintenance and Safety/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Develop and maintain a preventive maintenance schedule for HVAC, plumbing, electrical, and common area systems./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Ensure all property systems (fire alarms, sprinklers, boilers, elevators, etc.) meet weekly inspection and maintenance standards./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Enforce company safety policies and OSHA compliance; conduct /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"monthly safety meetings/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" and maintain related documentation./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Maintain /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"zero preventable safety incidents/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" and report all incidents promptly to management./span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Financial and Inventory Management/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Manage maintenance expenses and inventory within approved budgets./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Monitor and approve purchase orders for supplies, parts, and vendor services./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Maintain accurate records of inventory, ensuring proper cost control and accountability./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Support the Community Manager and Area Manager in developing and tracking maintenance-related budgets and forecasts./span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Resident Service and Communication/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Communicate professionally and courteously with residents, ensuring all maintenance issues are resolved promptly./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Maintain /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"resident maintenance satisfaction scores of 80% or higher/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Coordinate maintenance-related resident communications, including notices for scheduled work or inspections./span/lili style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Assist in maintaining positive resident relationships to support retention goals./span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="font-size:18pt;white-space:pre-wrap;"Qualifications/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"High school diploma or equivalent required; technical or trade school certification preferred./span/lili style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Minimum of /spanbstrong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"five years of maintenance experience/strong/bspan style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;" in multifamily or commercial property management, including supervisory experience./span/lili style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Strong working knowledge of HVAC, electrical, plumbing, and appliance repair./span/lili style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"EPA Type II or Universal Certification required; HVAC certification preferred./span/lili style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Valid driver’s license and reliable transportation required./span/lili style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"Proficiency in maintenance management software (Yardi Maintenance and EliseAI preferred)./span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"bstrong style="font-size:18pt;white-spac