Cafe Service Professional - Full-time

pDescription/ppSummary/Objective:/ppThe Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane’s Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests’ needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture amp; purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces./ppbr//ppEssential Functions:/ppHuman Connection:/ppWelcomes the guest with a smile amp; explains the Bluestone Lane dining experience/ppBuilds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape/ppGuides guests on how to download amp; order from the app, can upsell amp; excite about rewards amp; loyalty/ppContributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests/ppPremium Broad Product:/ppDeep understanding of the menu in order to educate and excite guest about food amp; beverage options/ppHolds highest standards of coffee/beverage quality and processes as gatekeeper for café/ppSpend through Service:/ppService tables with focus on upselling food amp; beverage. Keen eye to refill beverage at right time/ppWork closely with back of house teammates to ensure accurate amp; efficient order placement to achieve food placement within 12 minutes of ordering/ppProvides quality product with speed and accuracy/ppBeautiful Spaces:/ppParticipates in daily, weekly and monthly cleaning practices/ppMaintains an organized and clean working environment/ppEnsures coffee bar equipment and tools are always clean and fully functioning/ppCompletes store opening and closing procedures accurately and efficiently/ppAlways maintains grooming amp; uniform guidelines/ppbr//ppThis is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned./ppSkills, Knowledge amp; Experience:/pp2+ years experience working in a full-service restaurant/ppHave a passion for providing great service amp; making others happy/ppA team player and enjoys working on a team to achieve great performance/ppAbility to work in a high demand, fast paced environment/ppAbility to stand for extended periods and lift up to 40lbs/ppDOH Accreditation and/or ServSafe Certified a plus/ppbr//ppWorking Environment:/ppThis position operates in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The employee is frequently exposed to heat, steam, fire and noise. The position occasionally requires the team member to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppbr//ppbr//ppbr//ppWork Authorization Requirements:/ppAble to work in the US/ppbr//p