Patient Access Rep-ED - Registration ED - Full Time 8 Hours Nights (11PM to 7:30AM) (Union, Non-Exempt)

pbPOSITION SUMMARY/b/ppspanUnder the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital./span/ppbESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES/b/pullispanAcknowledging patients or guests and their requests/span/liliAppearing professional in dress, grooming and hygiene./liliAssists in the training of new employees./liliDemonstrates awareness and sensitivity to the rights of patients and significant others, as identified within the situation./liliDocument any financial arrangements made in the patient’s account notes. Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention./liliExhibiting concern, tact and discretion in all working relationships/liliFunctions with an awareness of safety issues and reports unsafe issues appropriately, as identified within the institution./liliIt is the responsibility of the Patient Access Representative to uphold the highest service standards regarding patient care./liliMaking patients’ needs the first priority./liliMust be able to work and be cross trained in all areas of which includes, Inpatient, Outpatient, Bed Board, and Emergency Room/liliMust be familiar with the Hospital layout in order to direct patients or guests to the proper destination./liliMust be physically able to push a wheelchair./liliMust be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes./liliMust remain informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services./liliMust remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims./liliOffering assistance promptly, cordially, and completely/liliPatient care is of the utmost priority in all aspects of registration. Must be comfortable with sick patients and able to summon medical assistance when needed. Must be BLS certified each year./liliPatient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure./liliPerforms various other duties, as assigned./liliPromoting unity and teamwork among co-workers and other departments/liliResponsible for appropriately handling all confidential information while at work, as well as when away from the facility./liliResponsible for completing the patient’s electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion./liliResponsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients. Accurate data is entered in the computer and on the Conditions of Admission/liliResponsible for speaking with the patient in regard to their financial responsibility for the bill. Collects deposits on all self-paying patients and co-payments from patients whose insurance requires one. If the patient is unable to meet their financial obligation at the time of service, Patient Access/liliRepresentative is responsible to speak to them regarding the Hospital’s requirements and make financial arrangements. Complete promissory note, when necessary./liliResponsible for the collection of all patients related information to produce a complete and accurate patient admission record. This includes, but is not limited to, choosing the correct medical record numbers, gathering current patient data, photocopying insurance cards, identification cards, and other pertinent information, obtaining authorization, obtaining signatures on all appropriate forms, and obtaining accurate insurance and demographic information in order to create an accurate patient account record. Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental, and inter-departmental quality control, and quality planning activities./liliResponsible for understanding the Consent form, Advance Directive, and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph. Patients are to be well informed before a signature can be obtained./liliResponsible for meeting the department productivity goal of registering a minimum of 20 patients per shift. Also responsible to perform registrations timely, within the department standard of 20 minutes. Also responsible to maintain an account accuracy rate of no less than 80%./liliShift logs are to be completed and printed in the Emergency Department./liliResponsible to perform, understand and demonstrate ability of all courses designated, within 90 days of hire for new employees, and within 1 year of 02/12/2018 for current employees.  Current employees must successfully pass a competency test every two years from that original date completed./li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pJob Requirements: brbrEducation brMinimum - High School diploma or equivalentbrbrWork Experience brMinimum - 2 years minimum of customer service skills required.brbrbrLicenses and Certifications brbrRequiredbr • Must be BLS certified or must provide BLS certificate within 30 days of hire.br• M.A.B. certification required. New hires must obtain within 6 months of hire.brbrPay TransparencybrbrThe hourly salary rate range for this position is $25.75 - $34.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerationsp/ppu                                                  /u/pp/ppbspanUSC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the/span/bbspanspan /span/spana href="https://policy.usc.edu/wp-content/uploads/2024/08/Background-Screening-Policy-Appendix-D-1.pdf" target="_blank"Background Screening Policy Appendix D/a/bbspana href="https://policy.usc.edu/wp-content/uploads/2024/08/Background-Screening-Policy-Appendix-D-1.pdf" target="_blank"span /span/afor specific employment screen implications for the position for which you are applying. /span/b/pp/ppbspanWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at /spana href="mailto:uschr#64;usc.edu" target="_blank"uschr#64;usc.edu/aspan. Inquiries will be treated as confidential to the extent permitted by law./span /b/pp/pullispana href="https://eeotix.usc.edu/notice-of-non-discrimination/" target="_blank"Notice of Non-discrimination/a/span/lilispana href="https://eeotix.usc.edu/equal-employment-opportunity/" target="_blank"Employment Equity/a/span/liliia href="https://dps.usc.edu/alerts/annual-report/" target="_blank"Read USC’s Clery Act Annual Security Report/a/i/liliia href="http://policy.usc.edu/smoke-free/" target="_blank"USC is a smoke-free environment/a/i/lilia href="https://accessibility.usc.edu/accessibility-at-usc/digital-accessibility" target="_blank"Digital Accessibility/a/li/ulp/pp style="text-align:inherit"unbsp;nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/u/pp style="text-align:left"If you are a current USC employee, please apply to thisnbsp;nbsp;USC job posting in Workday by copying and pasting this link into your browser:/phttps://wd5.myworkday.com/usc/d/inst/1$9925/9925$140545.htmld