Name Change Administrator

strongCompany Description:/strongpstrongAbout Westgate Resorts/strongbr Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!/pstrongJob Description:/strongpName Change Administrator is responsible for handling owners’ requests related to processing and filing insurance claims, title transfers, name change requests, and clearing deceased individuals from title. The team member is also responsible for providing process and analytical support for all related functions./ppstrongEssential Duties and Responsibilities/strong/pulliHandle high volumes of correspondence with owners, courts, and attorneys regarding title changes./liliDraft and send responses to owners, attorneys, and trustees to resolve title-related issues./liliTrack and manage incoming mail daily; send procedural letters to owners outlining required documentation./liliMaintain and follow up on mailout codes to ensure timely resolution./liliManage assigned CSM cases, ensuring resolution within 24 hours./liliComplete daily departmental tasks and assist with special projects or administrative functions./liliCommunicate with attorneys and internal departments to resolve title issues./liliScan all incoming correspondence and mail out documents related to name changes./liliPick up and deliver mail during assigned weeks or upon management request./liliPrepare and package shipments via FedEx, USPS, etc./liliSupport team members upon completion of assigned duties./liliReview and respond to emails in a timely and professional manner./liliProvide phone support to assist owners and internal teams as needed./lilistrongMust be bi-lingual (English/Spanish/strong, Portuguese is a plus)./li/ulstrongQualifications:/strongulliAbility to read, analyze, and interpret payment histories./liliAbility to effectively present information and respond to questions from managers and other departments./liliStrong written and verbal communication skills with owners./liliBilingual (English and Spanish) strongREQUIRED./strong Portuguese is a plus, but not required/liliAbility to manage multiple tasks, prioritize deadlines, and maintain organized records in a fast-paced environment./liliDemonstrated ability to maintain a high level of attention to detail and accuracy in all tasks, ensuring quality and compliance with established standards./liliAbility to work independently and manage time effectively./li/ulpstrongEducation and Experience/strong/pulliHigh school diploma or general education degree (GED); one to three months of related experience and/or training; or an equivalent combination of education and experience (TBD)./liliRelevant industry experience preferred./li/ulpstrongLanguage Skills/strong/pulliAbility to read, analyze, and interpret payment histories./liliAbility to effectively present information and respond to questions from managers and other departments./liliStrong written and verbal communication skills with owners./liliBilingual (English and Spanish) strongrequired/strong./li/ulp#xa0;/pstrongAdditional Information:/strongdiv sr-tagline=""/divpstrongWhy Westgate?/strong/pulliComprehensive health benefits – medical, dental and vision/liliPaid Time Off (PTO) – vacation, sick, and personal/liliPaid Holidays/lili401K with generous company match/liliGet access to your pay as you need it with our Daily Pay benefit/liliFamily benefits including pregnancy, and parental leave and adoption assistance/liliWellness Programs/liliFlexible Spending Accounts/liliTuition Assistance/liliMilitary Leave/liliEmployee Assistance Program (EAP)/liliLife, Disability, Accident, Critical Illness amp; Hospital Insurance/liliPet Insurance/liliExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)#xa0;/liliAdvancement amp; development opportunities/liliCommunity Involvement Programs/li/ulp#xa0;/p pstrongWestgate Resorts is an Equal Employment Opportunity employer/strong.em /emAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email a href="mailto:WGAccommodations@wgresorts.com"WGAccommodations@wgresorts.com/a with the job title and the location of the position for which you are applying./ppThis job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice./p