Associate Client Relations Specialist

pAs a leading financial services and healthcare technology company based on revenue, SSamp;C is headquartered in Windsor, Connecticut, and has 27,000#43; employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world#39;s largest companies to small and mid-market firms, rely on SSamp;C for expertise, scale, and technology./pp/ppubJob Description/b/u/pp/ppbAssociate Client Relations Specialist/b/pp/ppbLocation:/b Kansas City, MO | Denver, CO | Boston, MA | Braintree, MA | Hybrid (6 Days in Office Each Month) /pp/ppubGet To Know Us:/b/u/ppAs an Associate Client Relations Specialist, you will be a key part of our new hybrid team, combining elements of both Client Relations and Operations in the Retail Alternative Investment division of SSamp;C. This role will allow you to develop and maintain strong relationships with clients while providing exceptional support in managing inquiries, resolving issues, and overseeing service delivery. As member of this team, you will be assigned clients that you will handle specialized processing and escalated items for. You will have extensive direct communication with clients and must collaborate with various support groups within SSamp;C to resolve requests timely. This position is an excellent opportunity to gain exposure and knowledge within the client relations and financial services sectors while developing expertise in Alternative Investments. We anticipate this team will continue to grow and the knowledge learned in this role will enable you to be successful in higher levels within our organization. /pp/ppubWhy You Will Love It Here:/b/u/pullibFlexibility/b: Hybrid Work Model and Business Casual Dress Code, including jeans/lilibYour Future:/b 401k Matching Program, Professional Development Reimbursement/lilibWork/Life Balance:/b Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays/lilibYour Wellbeing:/b Medical, Dental, Vision, Employee Assistance Program, Parental Leave/lilibWide Ranging Perspectives:/b Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees/lilibTraining:/b Hands-On, Team-Customized, including SSamp;C University/lilibExtra Perks:/b Discounts on fitness clubs, travel and more!/li/ulp/ppubWhat You Will Get to Do:/b/u/pulliDevelop and maintain positive, long-term relationships with clients, serving as the primary point of contact for both operational and investment inquiries. /liliProvides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction./liliInvestigate and resolve complex client issues, offering clear and concise solutions./liliOversee the quality of service and operational performance for designated clients, ensuring compliance with program standards and delivery requirements. /liliAccurately review, prepare, and process transactions on investor accounts while supporting clients through the service process. /liliHandle more complex or escalated client inquiries, troubleshooting issues and collaborating with management and other teams to resolve them promptly. /liliImplement strategies to reduce client downtime, improve service efficiency, and reduce support costs. /liliWork closely with team members, sales, and support teams to ensure client needs are met and identify opportunities for further engagement and business growth. /liliContribute to ongoing process improvements, support special projects, and demonstrate a commitment to professional development and learning./li/ulp/ppubWhat You Will Bring:/b/u/pulliBachelor’s degree or equivalent work experience/lili1-2 years of experience working in client facing role ideally with intermediaries within bfinancial services, with a preference for experience in transfer agency./b/liliExcellent interpersonal and professional communication abilities, with the capability to explain complex information in simple terms and build rapport with clients. /liliAbility to analyze complex situations, resolve issues efficiently, and offer solutions that benefit both clients and the company. /liliAbility to thrive in a collaborative, team-based environment, actively sharing knowledge and insights with colleagues to improve overall performance. /liliStrong enthusiasm for providing exceptional service, with a focus on building long-term client relationships and improving satisfaction. /liliFamiliarity with service delivery processes, transaction handling, and support mechanisms (training will be provided). /liliComfortable working independently, managing multiple priorities, and demonstrating initiative in addressing client needs and operational tasks. /liliA strong commitment to personal growth, learning, and staying up-to-date on financial services, investment products, and client service strategies./liliProficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel./liliMust be willing to work on site at least 6 days/month./li/ulp/ppThank you for your interest in SSamp;C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website #64; a href="http://www.ssctech.com/careers" target="_blank"spanwww.ssctech.com/careers/span/a./pp/ppSalary/wage rate is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions./ppspanThe expected hourly wage for the position in MA is between 21.63/hour USD to 40.85/hour USD./span/ppspanIn addition to their wages, successful candidates may be eligible to receive annual discretionary stock options./span/ppspanApplications will be accepted on an ongoing basis until the position is filled./span/pp/ppbr /#LI-RS1br /#LI-HYBRID/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Unless explicitly requested or approached by SSamp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services./pSSamp;C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.p style="text-align:left"spanSSamp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws./span/pp style="text-align:inherit"/pSalary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.h3/h3p style="text-align:inherit"/ph3/h3p style="text-align:inherit"/pColorado: Salary range for the position: $19.23 USD/hour to $33.65 USD/hour.h3/h3h3/h3