Patient Access Advocate I - Full-time / Part-time

p style="text-align:left"bLocation Address:/b/p1100 Central Avenue SE , Albuquerque, New Mexico 87106-4930, United States of Americap style="text-align:inherit"/pp style="text-align:left"bCompensation Pay Range:/b/pp style="text-align:inherit"/pp style="text-align:left"bMinimum Offer $:/b/p15.58p style="text-align:inherit"/pp style="text-align:left"bMaximum Offer for this position is up to $:/b/p21.19p style="text-align:inherit"/pp style="text-align:left"Now hiring a/pPatient Access Advocate Ip style="text-align:inherit"/pp style="text-align:left"bSummary:/b/pp style="text-align:inherit"/pBuild your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I.brbrThe Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.p style="text-align:inherit"/pp style="text-align:left"bType of Opportunity:/b/pp style="text-align:inherit"/pPRNp style="text-align:inherit"/pp style="text-align:left"bJob Exempt:/b/pNop style="text-align:inherit"/pp style="text-align:left"bspanJob is based :/span/b/pp style="text-align:inherit"/pPresbyterian Hospitalp style="text-align:inherit"/pp style="text-align:left"bWork Shift:/b/pVaried Days and Hours (United States of America)p/ppbResponsibilities:/b/pullipAbility to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools./p/lilipAddresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes./p/lilipAbility to manage conflict and appropriately request the help of a supervisor when needed./p/lilipImplement PROMISE and CARES behaviors in every encounter./p/lilipEducates patients for whom they speak regarding insurance benefits and liabilities./p/lilipEnsures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial mattersbr /Encounter Components:/p/lilipPerforms the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;/p/lilipObtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion./p/lilipObtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account./p/lilipVerify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly./p/li/ulp/ppbQualifications:/b/pulli*High school diploma/GED/lili*6 months experience in healthcare setting or 1 year customer service background.br / /li/ulp/ppAll benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits./ppbr /bWellness/bbr /Presbyterian#39;s Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more./ppbr /bWhy work at Presbyterian?/bbr /As an organization, we are committed to improving the health of our communities. From hosting growers#39; markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans./ppbr /bAbout Presbyterian Healthcare Services/bbr /Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state#39;s largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses./pp/ppOur health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans./pp/ppiAA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses./i/pp/ph1bWe#39;re Determined to Support New Mexico#39;s Well-Being | Presbyterian Healthcare Services/b/h1p/pp/pp/p