Front Desk Supervisor

pDescription/ppAt strongMOXY/strong, the front desk is more than a desk; it’s the heartbeat of the hotel. We’re looking for a confident, service-driven strongFront Desk Supervisor/strong who thrives in a high-energy environment and enjoys blending hospitality, events, and social experiences. This role supports the daily operation of the front desk strongand/strong front desk bar, while also assisting with on-property events and activations that bring the MOXY vibe to life.nbsp;/ppbr//ppemstrongThis position will require flexible scheduling availability./strong/em/ppRequirements/ppAs a Front Desk Supervisor, you’ll lead by example, support your team, and ensure guests experience seamless service from check-in to last call./ppbr//ph3What You’ll Do/h3ulliLead and support daily front desk operations, including guest check-in and check-outnbsp;/liliSupport the strongfront desk bar operation/strong, ensuring responsible service, brand standards, and a great guest experience/liliAssist with stronghotel events and activations/strong, including setup, execution, guest flow, and service supportnbsp;/liliServe as a key point of contact for guests, team members, and vendors/liliEnsure all front desk team members are trained on service standards, brand expectations, and guest recovery proceduresnbsp;/liliProcess guest payments and resolve billing questions according to hotel standardsnbsp;/liliPrepare shift reports and communicate key updates to the management teamnbsp;/liliAssist with team member scheduling, coverage, and daily task coordinationnbsp;/liliActively engage with guests in public spaces, creating a fun, welcoming, and social atmosphere consistent with the MOXY brandnbsp;/li/ulpThis position requires strongflexible availability/strong, including evenings, weekends, and holidays, as needed to support business needs and event schedules./ppbr//ph3What We’re Looking For/h3ulliA highly motivated, hands-on leader with a strong sense of ownershipnbsp;/liliComfortable working in a fast-paced, social, and guest-facing environmentnbsp;/liliAbility to anticipate issues, think on your feet, and solve problems calmlynbsp;/liliStrong communication skills and a natural ability to connect with guests and team membersnbsp;/liliAble to remain composed and professional in high-volume or high-energy situationsnbsp;/liliApproachable, positive, and visible on the floor—this is a leadership-through-presence rolebr/nbsp;/li/ulh3Physical amp; Scheduling Requirements/h3ulliAbility to stand, walk, and move throughout the hotel for extended periodsnbsp;/liliSchedule varies based on occupancy, seasonality, events, and staffing needsnbsp;/liliIsland Hospitality cannot guarantee a set number of hours per weeknbsp;/li/ulpstrongTraining amp; Development/strong/ppIsland Hospitality is committed to growing talent from within. We offer a structured training and development program designed to help team members build skills, expand their responsibilities, and grow their careers in hospitality, whether you’re new to the company or bringing experience from elsewhere./ppbr//ppstrongTeam Member Wellness Program: /strongemHow We Thank You For All You Bring To The Team/em/ppbr//ppstrongRewarding Benefits Package:/strong/pulliHealthcare including Medical, Dental, and Vision Insurancenbsp;/liliHSA amp; FSA plans available!nbsp;/liliDependent care FSA/liliIdentity Theft Protection Insurancenbsp;/liliCommuter benefits including transit amp; parkingnbsp;/liliPet Insurancenbsp;/liliPTO and Payroll Incentives for Annual Wellness Exams/liliEmployee Assistance Programnbsp;/liliWellness Subscriptions including access to gyms, financial planning, counseling, and legal servicesnbsp;/liliPaid Sick and Vacation Time/liliFamily Leave/lili401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution/li/ulpbr//ppstrongRewarding Hard Work:/strong/pulliIncentive based bonus program/liliFree room nights at our hotels and employee discounts within your hotel brand/liliDiscounts for friends and family within your hotel brand/liliTeam Member recognition and bonus/liliDiscounted tickets to theme parks, musicals, movies, and more through Tickets at Worknbsp;/liliCareer Growth through our in-house training program with a path personalized to your desired goals/liliReferral bonus program to ANY of our locations/li/ulpbr//ppstrongEqual Opportunity Employer/strong/ppemIsland Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law./em/p