Relationship Banker I

divPeople Drive Our Success/div divbrAre you enthusiastic, highly motivated, and have a strong work ethic?nbsp; If yes, come join our team! At Cathay Bank ndash; we strive to provide a caring culture that supports your aspirations and success.nbsp; We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team membersrsquo; drive and optimism. Together we can make a difference in the financial future of our communities./div divbrApply today!/div div divbrWhat our team members are saying:/div divnbsp;/div diva rel="noopener" href="https://youtu.be/Ia9UThSM1v4" target="_blank"Video Clip 1/anbsp;/div diva rel="noopener" href="https://youtu.be/WNuhufMVZUY" target="_blank"Video Clip 2nbsp;/a/div diva rel="noopener" href="https://youtu.be/75eyfAN7ADs" target="_blank"Video Clip 3nbsp;nbsp;/a/div divbrLearn more about us at cathaybank.com/div /div div style="text-align: center;"span style="white-space: normal;"span style="font-family: Arial; font-size: small;"strongGENERAL SUMMARY/strong/span/span/div divspan style="font-family: Arial; font-size: small;"nbsp;/span/div divspan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues.nbsp; Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience.nbsp; As needed, will open accounts and refer customers to other areas of the bank as appropriate.nbsp; Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank./span/span/div divspan style="white-space: normal;"span style="font-family: Arial; font-size: small;"nbsp;/span/span/div div style="text-align: center;"span style="white-space: normal;"span style="font-family: Arial; font-size: small;"strongESSENTIAL FUNCTIONS/strongbrnbsp;/span/span/div divspan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Operations/span/span/div divspan style="font-family: Arial; font-size: small;"nbsp;/span/div div ul lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Perform deposits and withdrawal transactions./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Reconcile and balance teller cash drawer./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Process outgoing wires./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Essential functions of Safe Deposit box (e.g. entry, opening, maintenance)./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Assist customers with problem resolution./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Assist in ATM balancing./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports./span/span/li /ul /div divspan style="font-family: Arial; font-size: small;"nbsp;/span/div divspan style="white-space: normal;"span style="font-family: Arial; font-size: small;"New Accountsbrnbsp;/span/span/div div ul lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Perform all aspects of new account opening procedures for all bank products/services./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Maintain confidentiality of customer information as well as Bank proprietary information./span/span/li /ul /div divspan style="font-family: Arial; font-size: small;"nbsp;/span/div divspan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Sales amp; Service/span/span/div divspan style="font-family: Arial; font-size: small;"nbsp;/span/div div ul lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Identify sales opportunities to cross-sell bank products and services to ensure customersrsquo; financial goals are met./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.nbsp;/span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders)./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Proactively support branch new business promotions./span/span/li /ul /div divspan style="font-family: Arial; font-size: small;"nbsp;/span/div div style="text-align: center;"span style="white-space: normal;"span style="font-family: Arial; font-size: small;"strongQUALIFICATIONS/strong/span/span/div divspan style="font-family: Arial; font-size: small;"nbsp;/span/div div ul lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"College degree in business, accounting or finance preferred or related work experience./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"6-12 months of cash handling, customer service in a retail environment, or sales experience preferred.nbsp; Banking experience is a plus.nbsp;nbsp;/span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Desire to learn the banking industry, help others, and work in a professional environment./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Detail-oriented and organized with good note taking and follow-up skills./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Good oral and written communication skills ndash; can write clear messages, initiate conversations, and talk to customers about products and services.nbsp;nbsp;/span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Good listening and interpersonal skills ndash; can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Ability to work independently and as part of team./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Ability to give and receive feedback to improve skills and job knowledge./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Can maintain good attendance and arrive consistently at scheduled start time./span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Bilingual English/Chinese (Mandarin or Cantonese) preferred.nbsp;/span/span/li lispan style="white-space: normal;"span style="font-family: Arial; font-size: small;"Able and willing to commute as required for business needs./span/span/li /ul pnbsp;/p p style="text-align: center;"strongOTHER DETAILS/strong/p p$19.00 ndash; $23.00 / hourbrPay determined based on job-related knowledge, skills, experience, and location.brThis position may be eligible for incentive compensation./p /div !--_dfFormat_=html-- p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial; font-size: 13px;"Cathay Bank offers its strongfull-time/strong employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).nbsp; /span/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial; font-size: 13px;"nbsp;/span/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial; font-size: 13px;"Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our a rel="noopener" href="http://www.cathaybank.com/privacy-policy" target="_blank"Privacy/anbsp;a rel="noopener" href="http://www.cathaybank.com/privacy-policy" target="_blank"Policy/a./span/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial; font-size: 13px;"nbsp;/span/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial; font-size: 13px;"Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law./span/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial; font-size: 13px;"nbsp;/span/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial;"Click here to view the ldquo;Know Your Rights: Workplace Discrimination is Illegalrdquo; Poster:br/spana rel="noopener" href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank"Poster- English/a/p p style="margin-bottom: 0in; line-height: normal;"a rel="noopener" href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf" target="_blank"Poster- Spanishnbsp;/a/p p style="margin-bottom: 0in; line-height: normal;"a rel="noopener" href="https://www.eeoc.gov/sites/default/files/2023-09/22-088_EEOC_KnowYourRights6.27%20-%20Chinese%20Traditional.pdf" target="_blank"Poster- Chinese Traditional/anbsp;bra rel="noopener" href="https://www.eeoc.gov/sites/default/files/2023-09/22-088_EEOC_KnowYourRights%20-%20Simplified%20Chinese.pdf" target="_blank"Poster- Chinese Simplified/a/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial;"nbsp;/span/p p style="margin-bottom: 0in; line-height: normal;"nbsp;/p p style="margin-bottom: 0in; line-height: normal;"span style="font-family: Arial; font-size: 13px;"span style="color: #0f0e0e;"Cathay Bank endeavors to make a rel="noopener" href="http://www.cathaybank.com/" target="_blank"www.CathayBank.com/aaccessible to any and all users.nbsp; If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or a rel="noopener" href="mailto:mickey.hsu@cathaybank.com" target="_blank"mickey.hsu@cathaybank.com/a.nbsp; strongThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.br/strong/span/span/p