Client Care Worker/Customer Care Worker

div p style="margin-top: 0px; margin-bottom: 0px;"span style="font-family: Arial; font-size: 16px;"span style="background: white; color: #393839; white-space: normal;"Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs/spanspan style="background: white; color: black; white-space: normal;",/spanspan style="background: white; color: #393839; white-space: normal;" and others in need, including/spanspan style="background: white; color: black; white-space: normal;" a special education preschool program.brnbsp;/span/spanspan style="background-color: white; white-space: normal; font-family: Arial; font-size: 16px;"nbsp;/span/p p style="margin-top: 0px; margin-bottom: 0px;"span style="background: white; color: black; white-space: normal;"span style="font-family: Arial; font-size: 16px;"We are in search of new talent in the following positionhellip;/span/spanspan style="background: white; font-family: Arial, sans-serif; font-size: 12pt; white-space: normal;" /span/p /div !--_dfFormat_=html-- div p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"strongemspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Position: Customer Care Workernbsp;/span/em/strong/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"The strongemCustomer Care Worker/em/strong meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Worker performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities./span/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"nbsp;/span/strong/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"The Schwartz Menrsquo;s Shelter/span/strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"nbsp;is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser /spanspan style="color: black;"a rel="noopener" href="https://www.voa-gny.org/housing" target="_blank"span style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"https://www.voa-gny.org/housing/spanspan style="color: black;"br/span/a/span/p p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Location:/span/strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;" Wards Island, NY 10035/span/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Minimum Qualifications:/span/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"High school diploma or GED preferred plus one-year relevant experience./span/li li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Clean and valid driverrsquo;s license preferred./span/li /ul p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Customer Care Workerem /emPrincipal Responsibilities:/span/strong/p ol style="margin-top: 0in; margin-bottom: 0in;" start="1" type="1" li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Oversee client participation in daily program activities, monitor observance of clientrsquo;s rights and client adherence to program rules and routines.nbsp; /span/li li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book./span/li li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Accept new clients in electronic records database./span/li li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Provide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries./span/li li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. /span/li li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Provide emergency response including crisis management, first aid, CPR, and fire response as needed./span/li li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clientsrsquo; non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager /span/li li style="color: black; margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif;"Drive agency vehicles to transport clients and staff, as assigned./span/li /ol p style="margin: 0in 0in 0in 0.25in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongemspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black; background: white;"nbsp;/span/em/strong/p p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:/span/p p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Medical, Dental, amp; Vision Coverage/span/strong/li li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Prescription Coverage/span/strong/li li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Life Insurance/span/strong/li li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Retirement Plan/span/strong/li li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Tuition Reimbursement/span/strong/li li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Paid Time Off, /span/strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"including a strongPaid Birthday Holiday/strong/span/li /ul p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"strongspan style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"And much more!/span/strong/p p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: Arial, sans-serif; color: black;"Please note: Benefits for part-time employees may vary./span/p /div pem /em/p p style="margin-top: 0px; margin-bottom: 0px;"span style="font-family: Arial; font-size: medium;"span style="background: white; color: #393839; white-space: normal;"To learn more about VOA-Greater New York, copy and paste this link into a browser: /spanspan style="white-space: normal;"a rel="noopener" href="https://www.voa-gny.org/about" target="_blank"span style="background: white; white-space: normal;"https://www.voa-gny.org/aboutnbsp;/span/a/span /span/p p style="margin-top: 0px; margin-bottom: 0px;"nbsp;/p p style="margin-top: 0px; margin-bottom: 0px;"span style="background: white; color: black; white-space: normal;"span style="font-family: Arial; font-size: medium;"VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.span style="white-space: normal;"nbsp; /spanApply today!nbsp; /span/span/p !--_dfFormat_=html--