Front Desk Associate

Overview: p style="margin: 0px;"span style="font-size: 9pt; font-family: verdana, geneva; color: #000000;"NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®./span/pp style="margin: 0px;" /pdiv class="ecJobDetails-jobDescription css-vurnku eu4oa1w0" data-shield-id="job-description"p style="margin: 0px;"This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties./p/div Responsibilities: ulliManages phones, screens calls to determine information that is needed, confirms and reschedules appointments./liliCoordinates patient files and ensures that proper documentation is in each file./liliGreets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process./liliObtains authorizations for any medical patients./liliScans and enters insurance cards and ensures accuracy of information./liliAudits invoices against purchase orders, researches discrepancies, and approves for payment./liliInvestigates problems with obtaining payment for bills./liliMakes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues./liliPrepares charts for next day's appointments./liliGreets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations./liliHandles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications./li/ul Qualifications: ulli2+ years Ophthalmology experience or healthcare experience preferred/liliHigh School Diploma or equivalent/liliDesire to provide an exceptional patient experience/li/ul Min: USD $19.00/Hr. Max: USD $21.00/Hr.