Patient Financial Representative - Patient Access Center

p/ppuspan style="font-weight:800"Summary:/span/u/pp/ppThe associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to perform tasks that support account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers. br /The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health#39;s Mission, Philosophy, and core values of Dignity, Integrity, Compassion, Excellence and Stewardship./ppu style="font-size:1.6rem"span style="font-weight:800"Responsibilities:/span/ubr //pp/pulli Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. /lili Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics. /lili Ensures PFS departmental quality and productivity standards are met. /lili Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution. /lili Manages and maintains patient and payor information to facilitate account resolution. /lili Responds to all types of account inquiries through written, verbal or electronic correspondence. /lili Develops and maintains working knowledge of all functions within the Revenue Cycle. /lili Meets or exceeds customer expectations and requirements, and gains customer trust and respect. /lili Compliant with all CHRISTUS Health, payer, and government regulations. /lili Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures. /lili Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience. /lili Has professional and effective written and verbal communication. /li/ululliAssembly /lili Completes requests for supporting documentation related to account resolution, audits and other requests and ensures delivery to appropriate party. /lili Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief. /lili Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all Business Office Associates. /lili Performs scanning and electronic upload of documents. /li/ululliCash Posting /lili Ensures all payments are retrieved and posted accurately and timely, post lockbox monies, EFT/ACH monies, credit card payments, and patient payments including JV entries for nonpatient cash. /lili Resolves submitted work queues for missing and/or unapplied cash. /lili Monitor and perform cash reconciliation to identify cash posting errors and ensure all receipts are applied. /li/ululliCustomer Service /lili Answers inbound calls to the department in a timely manner, consistent with department and/or industry standards. /lili Collects and provides patient and payor information to facilitate account resolution. /lili Responds to patient and insurance company complaints, correspondence, inquiries, and requests for information. /lili Collects balance owing from third-party payers in accordance with state and federal laws governing collection practices. Ensures that collection efforts are thorough with the overall objective being to collect the outstanding balance in an ethical manner. /lili Complete Attorney requests for billing records and subpoenas./li/ulpspan style="font-weight:800;font-size:1.6rem"uJob Requirements:/u/spanbr //pp/ppstrongEducation/Skills/strong/pulli HS Diploma or equivalent years of experience required. /lili Post HS education preferred. /li/ul pstrongExperience/strong/pulli 1-3 years of experience preferred. /lili General hospital A/R accounts knowledge is preferred. /lili College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience. /li/ul pstrongLicenses, Registrations, or Certifications/strong/pulli None required./li/ul p/ppspan style="font-weight:800;font-size:1.6rem"u style="font-size:1.6rem"Work Schedule:/u/spanbr //ppPRN/ppspan style="font-weight:800"u style="font-size:1.6rem"Work Type:/ubr //span/ppPer Diem As Needed/pp style="text-align:center"/p