Floor Staff Customer Service - $16.90 - Part-time

pstrongSummary: /strongFloor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including/p ul liRegular and consistent attendance/li liHandling of emergency situations when called upon to do so/li liGeneral cleaning duties; and/li liCompliance with our company dress code./li /ul pstrongEssential Duties and Responsibilities/strong for each position include, but are not limited to, the following:/p pstrongBox Office /strong/p ul liOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons/li liUp selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)./li liPromoting the Regal Crown Club program/li liEnsuring tickets are sold in accordance with the MPAA rating system and company policy/li liResponding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy/li /ul pstrongConcession /strong/p ul liOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory./li liPromoting the Regal Crown Club program/li liOperating, preparing and cleaning of all concession related equipment/li liUp selling/Suggestive selling/li liComplying with all local, state and federal food safety laws./li liAbide by all federal and state laws with regards to breaks and/or meal periods./li liEnsure required alcohol certification and training are current where applicable./li liIf the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws./li liRequired to read and understand training materials that will cover subjects such as sexual harassment and discrimination./li /ul pstrongUsher /strong/p ul liTearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums./li liInspecting backpacks and packages when applicable./li liManaging crowd control and assisting guests in finding seats in auditoriums when necessary/li liEnforcement of MPAA rating system/li liConducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums/li liReporting to the management any problems, discrepancies or unusual situations that arise at the theatre./li liPerform in-auditorium concession auxiliary sales as directed by management/li liCleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium/li liMonitoring the cleanliness and operation of theatre vending equipment/li liAssisting with all opening and closing duties as assigned by management/li /ul pstrongQualifications: /strong/p pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p pstrongEducation/Experience:/strong/p pCompletion of cast certification program as a cast member and as box office cashier or progress towards completion required./p pIf the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University./p pstrongLanguage Ability: /strong/p pPossess good public speaking, listen effectively and respond clearly and directly./p pstrongMath Ability: /strong/p pPerform calculations with speed and accuracy and identify and correct errors./p pstrongReasoning Ability: /strong/p pIdentify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition./p pstrongPersonal Skills: /strong/p pPossess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives./p pstrongPhysical Demands: /strong/p pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p pWhile performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus./p