Restaurant Supervisor - Full-time

pDescription/ppstrongJob Title:/strong Restaurant Supervisorbr/strongReports To:/strong General Managerbr/strongDepartment:/strong Operations – Front of Housebr/strongEmployment Type:/strong Hourly, Non-Exempt/ppstrongPay Rates:/strong $25.00 - $35.00 per hour/ppbr//ppstrongPosition Summary/strong/ppThe Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role oversees opening/closing procedures, runs service with authority and consistency, supports guest recovery, coaches hourly team members, and ensures smooth communication across all dayparts. The Shift Supervisor acts as the Manager-on-Duty when required and solves problems in real time to maintain safety, quality, and an outstanding guest experience./ppbr//ppstrongKey Responsibilities/strong/ppbr//ppstrongLead Service amp; Standards/strong/pulliServe as floor leader and Manager-on-Duty during assigned shifts./liliRun a smooth shift: deploy stations, set pacing, direct line flow, manage wait times, and assist on the service line during peaks./liliConduct pre-shift meetings that set expectations, service goals, and menu knowledge highlights./liliHandle escalations and guest recovery with empathy, ownership, and sound judgment./liliUphold all SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to reinforce consistency./liliMonitor sections, ticket times, and service cadence; adjust staffing or support where needed to protect standards./li/ulpstrongOpening amp; Closing Responsibilities/strong/pulliExecute all opening procedures: floor setup, POS checks, station readiness, side work assignments, and safety walkthroughs./liliLead closing procedures: secure cash drawers, finalize deposits, complete checklists, verify cleaning and reset standards, and ensure the restaurant is fully shut down according to policy./liliAudit side work completion daily; ensure transitions between shifts are clean and organized./liliConfirm all equipment is operational at open and properly shut down at close, report deficiencies immediately./liliAssist with administrative tasks assigned by the General manager./li/ulpstrongTalent Development amp; Coaching/strong/pulliSet clear expectations and coach team members in the moment to reinforce service excellence./liliSupport training for new hires and cross-training opportunities; model JAG hospitality behaviors./liliDocument performance feedback and escalate recurring issues to leadership./liliFoster a positive, respectful, team-oriented work environment that celebrates great performance./li/ulpstrongCulture amp; Communication/strong/pulliChampion JAG values through hospitality, teamwork, and professionalism./liliMaintain strong communication across all shifts via detailed manager logs, pre-shift notes, and follow-through./liliEncourage continuous improvement and adaptation to operational needs, protecting quality at all times./li/ulpstrongDaily Operations amp; Compliance/strong/pulliMaintain DOH compliance at all times, correct sanitation or safety issues urgently./liliEnsure allergy protocol is followed, including clear communication with guests and BOH teams./liliOversee responsible alcohol service and enforce ID verification standards./liliSupport safe cash-handling, including drawers, deposits, logs, and variance reporting./liliMonitor dining room, restrooms, host areas, and service stations for cleanliness and readiness./liliRespond promptly to facilities issues, emergencies, or guest incidents./li/ulpstrongFinancial Discipline/strong/pulliManage in-shift labor to plan through smart deployment and proactive adjustments./liliSupport cash management accuracy: reconcile drawers, prepare deposits, and investigate variances./liliMonitor inventory levels, portioning, waste, and product usage, alert leadership to trends or concerns./li/ulpstrongWorking Conditions amp; Physical Requirements/strong/pulliStand/walk for extended periods (up to 8 hours)./liliPerform tasks requiring mobility, bending, and reaching./liliLift/carry up to 15 lbs. regularly and up to 30 lbs. occasionally./liliEngage in constant communication with guests and team; manual dexterity required./liliWork in a fast-paced environment with variable temperatures and cleaning agents. Slip-resistant footwear required./li/ulpstrongIn Return, We Offer You/strong/pulliCompetitive hourly pay with opportunities for growth/liliEligible health amp; wellness benefits (for qualifying roles)/liliEmployee dining and partner discounts/liliClear path to Assistant General Manager and beyond/li/ulpstrongEqual Opportunity Employer/strong/ppJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify program./ppRequirements/ppstrongRequired Qualifications/strong/pulli1+ year of restaurant supervision experience and 1+ year in fast casual or full-service restaurants./liliAbility to lead a team during high-volume periods; strong communication skills./liliKnowledge of service standards, sanitation/health codes, and responsible alcohol service./liliProven ability to coach, train, and evaluate team members fairly./liliBasic Pamp;L literacy regarding labor, cash handling, and inventory./liliAbility to use POS systems, scheduling tools, and Google Workspace./liliAvailability on nights, weekends, and holidays./li/ul