Relationship Banker

Overview: p style="margin: 0px;"span style="font-family: 'times new roman', times; font-size: 12pt;"Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.   /span/pp style="margin: 0px;" /pp style="margin: 0px;"emspan style="font-family: 'times new roman', times; font-size: 12pt;"We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of a href="https://www.oldnational.com/globalassets/onb-site/onb-documents/onb-about-us/onb-d-and-i/dei-website-update---impact-networks-jan-2023.pdf" target="_blank" rel="noopener"Impact Network Groups/a led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values./span/em/p Responsibilities: p style="margin: 0px;"span style="font-family: 'times new roman', times; font-size: 12pt;"The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing.  Relationship Bankers are active in their communities through outreach efforts and through service with community organizations./span/pp style="margin: 0px;" /pp style="margin: 0px;"strongspan style="text-decoration: underline;"span style="font-family: 'times new roman', times; font-size: 12pt;"Salary Range/span/span/strong/pp style="margin: 0px;"span style="font-family: 'times new roman', times; font-size: 12pt;"The salary range for this position is $17.00/hr. - $27.50/hr.. /spanspan style="font-family: 'times new roman', times; font-size: 12pt;"The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location./span/pp style="margin: 0px;" /pp style="margin: 0px;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Key Accountabilities /span/u/strong/pp style="margin-bottom: 0in;"strongspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Develop and grow client and prospective client relationships/span/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Cross sells products and services and refers to business product partners to ensure client needs are met./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)/span/li/ulp style="margin-bottom: 0in;"strongspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Achieve Sales and Service Targets/span/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs. /span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team’s skills and performance./span/li/ulp style="margin-bottom: 0in;"strongspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Operations Oversight /span/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc. /span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics. /span/li/ulp style="margin: 0px;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Key Competencies for Position /span/u/strong/pp style="margin: 0px;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;" /span/pp style="margin-bottom: 0in;"strongspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Culture Leadership:/span/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Communication - aspan style="color: black;"pplies active listening skills and skillful use of questions to understand the client's situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences./span/span/lili style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Collaboration - seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals./span/li/ulp style="margin-bottom: 0in;"strongspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Execution Leadership:/span/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Drive and Execution - Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve results; consistently achieves performance targets./span/lili style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Problem Resolution/Decision-Making – With minimal oversight, seeks to identify what caused an issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and based on a blend of analysis, wisdom, experience, and judgement./span/li/ulp style="margin-bottom: 0in;"strongspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Client Leadership:/span/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Client Leadership - /spanspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Puts the client at the forefront of everything they do; continually seeks first-hand client information and perspective and uses this insight to shape one's own behaviors and actions; espan style="color: black;"xamines implications of decisions and actions from the perspective of the client before acting. /span/span/li/ulp style="margin-bottom: 6.0pt;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Key Measures of Success/Key Deliverables /span/u/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Executes strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek client feedback, etc./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Contributes to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Acquires new Community Bank relationships through cultivating a strong referral network and outreach efforts./span/li/ulp style="margin-bottom: 0in;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Position Levels/span/u/strong/pp style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a “Market” position that supports all banking centers in a defined market. /span/pp style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;" /span/pp style="margin-bottom: 0in;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Relationship Banker/span/u/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Demonstrates ability to handle all transactions, servicing needs and inquiries upon completion of required training./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles./span/li/ulp style="margin: 0px;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Qualifications and Education Requirements/span/u/strong/pullispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"High School diploma or GED Equivalent/span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Minimum one year relationship-based client consultation and/or consultative span style="color: black;"sales experience (banking industry a plus)/span/span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered/spanstronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"./span/u/strong/li/ulp style="margin-bottom: 0in;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Relationship Banker II/span/u/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Experienced bankers who have successfully completed the requirements of a Relationship Banker, including all new hire training and the Relationship Banker Learning Path within defined timeframes, or bankers with existing experience in a similar role at another financial institution, including NMLS registered. /span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Demonstrates consultative sales skills and strong service levels to build and deepen client relationships./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"May manage an assigned client portfolio to handle all consumer banking relationship needs./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Completes Relationship Banker Development Program to demonstrate advanced proficiency in role./span/li/ulp style="margin-bottom: 0in;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Qualifications and Education Requirements/span/u/strong/pulli style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"High School diploma or GED Equivalent/span/lili style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Minimum one year relationship-based client consultation and/or consultative span style="color: black;"sales experience/span/span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;"Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending/span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Currently registe