Coordinator, Warehousing Client Services

Overview: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"We are proud to offer highly competitive pay and a comprehensive benefits package, including:/span/pullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Paid vacation, sick time, and holidays/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"401(k) plan with company match/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Medical, dental, and vision insurance/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Short- and long-term disability plans/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Life and accidental death dismemberment insurance/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Job referral bonus program/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Salary range of $20/hour to $22/hour/span/li/ul Responsibilities: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="color: black;"The primary duty of/spanspan style="color: black;" the Coordinator, Warehousing Client Services is to c/spanspan style="color: #2d2d2d;"ommunicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments./span/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"strongTo perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties./strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Engage in solutions-based communication with clients./span/lilispan style="font-size: 12pt; color: #2d2d2d; font-family: calibri, sans-serif;"Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts./span/lilispan style="font-size: 12pt; color: #2d2d2d; font-family: calibri, sans-serif;"Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers./span/lilispan style="font-size: 12pt; color: #2d2d2d; font-family: calibri, sans-serif;"Perform cycle counts in the warehouse and investigate any inventory discrepancies./span/lilispan style="font-size: 12pt; color: #2d2d2d; font-family: calibri, sans-serif;"Adhere to Warehousing best practices and standard operating procedures/span/lilispan style="font-size: 12pt; color: #2d2d2d; font-family: calibri, sans-serif;"Drive continuous improvement within the organization through collaboration with site managers./span/lilispan style="font-size: 12pt; color: black; font-family: calibri, sans-serif;"Proficient in the warehouse management system WMS./span/lilispan style="font-size: 12pt; color: black; font-family: calibri, sans-serif;"Identify trends, key issues, and successes through data analysis and customer feedback./span/lilispan style="font-size: 12pt; color: black; font-family: calibri, sans-serif;"Recognize opportunities for enhancing and expanding EFW client relationships.br /Respond to client inquiries quickly and efficiently./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Provide prompt and professional customer service to new leads and prospects./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Proactively engage customers to build rapport and ask for new opportunities./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Follow up opportunities to receive feedback and continuously improve the process./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Act as a liaison between clients, warehouse operations, and administration./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Coordinate with appropriate operations personnel to source transportation for secured moves./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Work with operations personnel to make sure specific client expectations are met./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Provide clients with proactive notification of deliveries or service issues to ensure continuous communication./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Direct drivers to appropriate docks./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Handle data entry of orders, receipts, shipments, and BOLs./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Assist with resolving client issues./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Continually develop market and industry knowledge to facilitate success./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Look for ways to continuously improve processes./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Develop and use collaborative relationships to accomplish work goals./span/lilispan style="font-size: 12pt; font-family: calibri, sans-serif;"Comply with company C-TPAT and TSA security procedures./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Perform other duties as assigned./span/li/ul Qualifications: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongThe qualifications listed below are representative of the minimum knowledge, skill, and/or ability required./strong/span/phr /p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongSKILLS AND ABILITIES/strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Must have excellent written and oral communication skills./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Strong organizational skills and close attention to detail./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Ability to work independently and remain self-motivated with minimal direct supervision./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Ability to write comprehensive and detailed business correspondence./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Ability to work with groups of people such as other departments and communicate known concepts./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Must be eligible to work in the United States./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"At this time, EFW will not sponsor a new applicant for employment authorization for this position./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"Estes Forwarding Worldwide offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status./spanspan style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;" /span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongSUPERVISION/strong/span/pp style="margin: 0px;"span style="font-size: 12pt; color: #000000; font-family: calibri, sans-serif;"The position functions with supervision and has no direct reports. /span/pp style="margin: 0px;"span style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;" /span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongEDUCATION/EXPERIENCE/strong/span/pp style="margin: 0px;"span style="font-size: 12pt; color: #000000; font-family: calibri, sans-serif;"Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in Transportation or Warehousing preferred.  However, a combination of experience and/or education will be taken into consideration.  /span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strong /strong/span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongLICENSES/CERTIFICATIONS/strong/span/pp style="margin: 0px;"span style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;"None required./span/pp style="margin: 0px;"span style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;" /span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongTRAVEL/strong/span/pp style="margin: 0px;"span style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;"None required./span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strong /strong/span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongPHYSICAL DEMANDS/strong/span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties./strong/spanspan style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;" /span/pp style="margin: 0px;"span style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;"This role primarily involves office-based work but may occasionally require moving between the office and warehouse floor. The employee may need to lift and move objects such as boxes of documents or supplies weighing up to 30 lbs., and team lifting for heavier items. The role may involve walking, standing, and reaching with hands and arms for extended periods. Occasional bending, twisting, and lifting will be required. The employee may also need to occasionally push, pull, or carry objects as needed. Visual acuity to assess details both up close and at a distance is required for tasks such as inventory audits and general workspace organization./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongWORK ENVIRONMENT/strong/span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt; color: #000000;"strongThe work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties./strong/spanspan style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;" /span/pp style="margin: 0px;"span style="font-size: 12pt; font-family: calibri, sans-serif; color: #000000;"Normal office situation.  While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud./span/pp style="margin: 0px;" /pp style="text-align: center;"span style="font-family: calibri, sans-serif; font-size: 12pt;"EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran./span/p