Hospital Operator- Skokie, IL

pbHourly Pay Range:/b/p$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.p/pp/ppbPosition Highlights:/b/pulliSign on bonus: (if applicable)/liliPosition: Hospital Operator/liliLocation: Skokie, IL/liliFull Time/Part Time:/liliHours: Monday-Friday: M-F: 32 hours/lilidivdivdivbWeek 1: Sunday 4:30pm-1:00am, Tuesday 1:00pm-9:30pm, Wednesday 4:30pm-1:00am, Thursday 1:00pm-9:30pm. /b/divdivbWeek 2: Monday 4:30pm-1:00am, Tuesday 1:00-9:30pm, Friday 1:00pm-9:30pm, Saturday 4:30pm-1:00am/b/divdivbRotating Weekends- Yes/b/divdivbHolidays-Yes: Three One, Three Off/b/div/div/div/liliRequired Travel:/li/ulpbr /bA Brief Overview:/bbr /br /The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital#39;s communication systems, ensuring that all calls are handled promptly and professionally.br /br /br /bWhat you will do:/b/pulliProfessionally and courteously answering all incoming calls, routing them to the appropriate department or individual./liliOffering general information about the hospital, such as visiting hours, location, and services provided, to callers./liliAccurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner./liliResponding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly./liliKeeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities./liliHelping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations./liliUsing hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues./liliAdhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality./liliProviding excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner./lilibr /br / /li/ulpbWhat you will need:/b/pulliBachelors Degree Preferred/lili1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required./li/ulpbBenefits:/b/pulliCareer Pathways to Promote Professional Growth and Development/liliVarious Medical, Dental, and Vision options/liliTuition Reimbursement/liliFree Parking at designated locations/liliWellness Program Savings Plan/liliHealth Savings Account Options/liliRetirement Options with Company Match/liliPaid Time Off/liliCommunity Involvement Opportunities/li/ulp/p