Resident Occupancy Specialist

Resident Occupancy Specialist - Careers At The Community Builders div div div a href="http://www.tcbinc.org/"/a /div div div pCareer Opportunities with The Community Builders/p pemA great place to work./em/p div /div /div /div div/div /div div/div /div div div/div div divCareers At The Community Builders/div div div div div /div/div div divShare with friends or Subscribe!/div div a title="Share The Community Builders via Facebook" href="http://www.facebook.com/sharer.php?u=http%3A%2F%2Ftcbinc.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3579007%26jbsrc%3D1022%26_%3D1765374696"/a a title="Share The Community Builders via LinkedIn" href="http://www.linkedin.com/shareArticle?mini=truesummary=The+Community+Builders+is+hiring%21+Resident+Occupancy+Specialist+-+Baltimore%2C+MDurl=http%3A%2F%2Ftcbinc.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3579007%26jbsrc%3D1024%26_%3D1765374696"/a a title="Share The Community Builders via Twitter" href="http://twitter.com/intent/tweet?text=The+Community+Builders+is+hiring%21+Resident+Occupancy+Specialist+-+Baltimore%2C+MD+%23jobsurl=http%3A%2F%2Ftcbinc.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3579007%26jbsrc%3D1023"/a a title="Share The Community Builders via Email" href="mailto:?Subject=Job%20Opening%20at%20The%20Community%20Builders%0ABody=Hi%20%2C%0A%0AI%20wanted%20to%20share%20this%20job%20opening%20with%20you%21%0A%0ACompany%3A%20The%20Community%20Builders%0APosition%20Title%3A%20Resident%20Occupancy%20Specialist%0A%0Ahttp%3A%2F%2Ftcbinc.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3579007%26jbsrc%3D1025"/a a title="Subscribe to new jobs from The Community Builders" href="http://tcbinc.hrmdirect.com/employment/rss.php?req=3579007"/a /div div/div /div /div div div pCurrent job opportunities are posted here as they become available./p pSubscribe to our RSS feeds to receive instant updates as new positions become available./p div /div div /div /div div a/a a href="job-openings.php?search=true" Back To Openings /adiv/div/div /div /div /div div divp /p div /div/div h2Resident Occupancy Specialist/h2 bDepartment:/b Property Management bLocation:/b Baltimore, MDbr / divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3579007source=3579007-CJB-0"START YOUR APPLICATION/a/divdiv/div/div divpstrongAbout The Community Builders, Inc./strong/p pJoin a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential./p pstrongPosition Description:/strong/p pThe Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company�s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred./p pstrongEssential Functions:/strong/p ul li pAnswer or return all calls promptly and with the highest level of customer service./p /li li pSchedule appointments and conduct in-person visits as needed./p /li li pListen to resident requests, concerns and comments, refer them as appropriate./p /li li pDevelop relationships with residents to understand their needs and aspirations and develop trust./p /li li pInitiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service./p /li li pGreet prospective tenants and show the property and its features in accordance with established procedures./p /li li pProcess applications for approval and follow up with applicants./p /li li pPre-qualify prospects in accordance with the company procedures and housing requirements/p /li li pConduct service inspections with the Service Management team to ensure apts. are in move-in condition./p /li li pFacilitate and attend community engagement activities with residents, as directed by the Community Manager./p /li li pManage rental payment process./p /li /ul ul li pPrepare recertification and lease renewals, and enter data into tracking system./p /li /ul pstrongOther Responsibilities:/strong/p ul li pContribute to cleanliness and curb appeal of the community on continuing basis./p /li li pConduct market surveys and shop competitive communities./p /li li pGeneral clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages./p /li li pTrack and ensure timely delivery of resident notices./p /li li pCoordinate and maintain records for staff office, phones, parking and office keys./p /li li pCode and process invoices and research discrepancies as needed./p /li /ul pstrongKnowledge, Skills and Abilities:/strong/p ul li pExcellent Customer Service, verbal and written communication (English language) skills/p /li li pAbility to type at least 35 wpm/p /li li pDemonstrated ability to learn and operate office systems including telephone, copier and computer systems./p /li li pProficiency with Microsoft Office including Word, Excel and MS Outlook/p /li /ul pstrongEducation Experience:/strong/p ul li pHigh school graduate or GED equivalent/p /li li pCustomer service experience in Property/Hotel/Retail, Sales 1+ year/p /li li pExperience and proficiency of Microsoft Office/p /li /ul ul li pIndustry software such as Yardi a plus/p /li /ul pstrongBenefits/strong/p ul liMedical, dental, and vision insurance/li li12 Paid Holidays tenure-based PTO accruals/li liEmployer contributions to Health Savings Accounts/li liCompany paid Life Disability Insurance/li li403(b) retirement plan with company match/li liTax-advantage accounts: commuter/parking, medical dependent care FSA/li liHospital Critical Illness Insurance/li liConfidential, 24/7 Employee Assistance Program/li liPay Rate: $24/hour/li /ul pstrongThe Community Builders is an equal opportunity employer./strong/p /div divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3579007source=3579007-CJB-0"START YOUR APPLICATION/a/divdiv/div/div /div divpThe Community Builders utilizes ClearCompany to manage recruiting - you may receive email communications from the following domains: *.clearcompany.com *.hrmdirect.com *.clrco.com *email.clrco.com. /p pstrongPlease make sure to add these emails to your safe senders list to ensure prompt communication during recruitment. Thank you!/strong/p div /div/div divp /p div /div/divdiv br /a href="http://www.tcbinc.org/"Visit Our Home Page/a /divp© 2025 The Community Builders/p p a href="https://www.clearcompany.com" iApplicant Tracking System Powered by/i  /a /p /div