Patient Support Coordinator - Intermittent

Pay Range:$25.00 - $30.04p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"span class="emphasis-2"SEARHC/span is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement./pp style="text-align:inherit"/pp style="text-align:left"Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbShift Details/b/pullipM-F 9-3/p/li/ulp/ppbKey Essential Functions and Accountabilities of the Job/b/pullipKnows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions./p/lilipMaintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment./p/lilipProtects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing./p/lilipRaises concerns in an appropriate manner and according to policy./p/lilipEnsures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling./p/lilipResponsible for coordination of benefits when more than one insurance carrier is used./p/lilipRefers all patients without insurance coverage or questions to a Financial Counselor for resolution./p/lilipProvides helpful assistance in anticipating and responding to the needs of our patients while scheduling./p/lilipTrained to assist multiple locations within the consortium./p/lilipTakes messages that are clear and concise./p/lilipDemonstrates exceptional phone etiquette./p/lilipFunctions as the point of contact in identifying issues and either resolving or escalating to management for resolution./p/lilipCompletes assigned worklist related to patient demographic, insurance, medical information, and scheduling./p/lilipSchedule appointments for patients calling from multiple locations in Southeast Alaska./p/lilipOther duties as assigned by the supervisor./p/li/ulp style="text-align:inherit"/pp style="text-align:left"bAdditional Details:/b/pp style="text-align:inherit"/ppbEducation, Certifications, and Licenses Required/b/pullipspanHigh School Diploma or equivalent - preferred./span/p/li/ulp/ppbExperience Required/b/pullipspan1 year of office experience or customer service experience - required./span /p/lilipspan1 year call center or medical office experience - preferred./span/p/li/ulp/ppbKnowledge of/b/pullipCustomer service/p/lilipspanGeneral office functions, office equipment, and computer applications/span /p/li/ulp/ppbSkills in/b/pullipWorking independently  /p/lilipExcellent interpersonal, verbal, and written communication  /p/li/ulp/ppbAbility to/b/pullipPrioritize work and multi-task in a fast-paced office setting with many interruptions. /p/lilipDevise effective motivational techniques to improve the performance of their teammates. /p/lilipSelf-start and willingness to learn.  /p/lilipRead and comprehend complex instructions, correspondence, and memos. /p/lilipDemonstrate time-management, organizational, and customer service skills. /p/lilipWork flexible hours with limited unplanned absences./p/lilipMeet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation. /p/lilipAbility to work in high stress environment/p/li/ulp style="text-align:inherit"/pp style="text-align:left"bPosition Information:/b/pp style="text-align:inherit"/pWork Shift:OT 8/40p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"iIf you like wild growth and working with happy, enthusiastic over-achievers, you#39;ll enjoy your career with us! /i/p