Shift Supervisor

pstrongWho are we?/strongbr /span/span/ppspanTender Greens delivers inspired /spanspanfood,/spanspan friendly /spanspanservice,/spanspan and great value in/spanspan a comf/spanspanortable space/spanspan./spanspan /spanspanAt Tender Greens we believe that everybody is equally important to our mission. Our menu reflects the be/spanspanst of the season and is prepared with simplicity, skill and most importantly PASSION/spanspan!/spanspan /spanspanWe chal/spanspanlenge ours/spanspanelves, and each other, to b/spanspane the b/spanspanest./spanspan/span/ppspanTender Greens delivers inspired food, friendly service, and great value in a comfortable space. As a Front of House Shift Supervisor, you are responsible for:/span/pullispan /spanspanActing with integrity, honesty and knowledge that promote the culture and values of Tender Greens/span/lilispan /spanspanFollowing Tender Greens operational policies and procedures to ensure orders entered in the point-of-sale system and the use of credit card machine for guest payments are done accurately and/span/lilispan /spanspanDelivering customer service to all guests ensuring guests are served quickly, efficiently and in a pleasant manner/span/lilispan /spanspanAnticipating guests needs by demonstrating a positive attitude and providing menu recommendation/span/lilispan /spanspanAssisting in handling Guest complaints and escalating to Management timely and appropriately weather in person or over the phone including solving guest complaints by using delivery third party system (Olo Expo) to communicate with delivery driver/span/lilispan /spanspanAssisting with Cashier training at the direction of the Executive Chef when necessary/span/lilispan /spanspanExecutes store opening and closing duties as assigned/span/lilispan /spanspanSupporting Management by stepping into the Expo station during the rush if management is handling other operational priorities/span/lilispan /spanspanFollowing up Catering orders and using the catering and third party system (Olo back of house)/span/lilispan /spanspanVerifying catering orders are fulfilled accurately, with packaging ready and order completed on time for guest or third-party delivery and scheduling drivers for caterings when necessary through the catering and third party delivery system (Olo Back of House)/span/lilispan /spanspanAssisting Management with Point-of-Sales (/spanspanAloha Olo) functions accordingly such as comps void, re-opening/ reprinting checks, conducting same day refunds, and doing a system refresh. /span/lilispan /spanspanIf no manager is on duty, provide guest with injury reporting form and inform Executive Chef of incident in a timely manner, /span/lilispan /spanspanIf no manager is on duty, provide Team Member injury reporting form and reporting telephone number following People Services protocol and inform Executive Chef of incident/span/lilispan /spanspanMeeting all policy expectations as indicated in Team Member Handbook/span/li/ulpstrongspanWe challenge ourselves, and each other, to be the best. What do we look for?/span/strong/pullispan /spanspan1+ year of work experience; preferably in a high volume restaurant or retail environment/span/lilispan /spanspanMust be 18 years of age or older/span/lilispan /spanspanA warm, authentic, helpful and efficient nature/span/lilispan /spanspanExcellent communication and an outgoing personality/span/lilispan /spanspanDemonstrate ability to take initiative and be a results-oriented individual /span/lilispan /spanspanProactive and resourceful in solving problems and working under pressure/span/lilispan /spanspanMust be available to work some nights weekends, minimum 20 hours a week/span/li/ulpstrongHourly Rate: $17.75 + Tips/strong/p