WFS Administrative Support Specialist - A - Spokane, WA - Full-time/Hourly

pspan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"strongCloses: /strong3/15/26nbsp;- Spokane, WA - Full-time/Hourly/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"strongWage:/strong $ 19.00 p/h/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"strongspan style="line-height: 107%;"Employment Benefits: /spana href="https://discovergoodwill.org/benefits/"span style="line-height: 107%; color: #0000ff;"https://discovergoodwill.org/benefits//span/a/strong/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"emstrongNOTE:/strong/em emstrongPlease apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you./strong/em/span/p pspan style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"strongSummary:br //strongProvide Workforce amp; Family Services (WFS) support under Homeless Services grant programs. Tasks include but are not limited to first point of contact for homeless inquiries/appointments; appointment scheduling; customer service for internal and external consumers; monthly reconciliation with WFS accounting records and grant/program reporting databases; statistical reporting to various funding sources (in consultation with WFS Program Analyst and Goodwill management and WFS staff); participate in internal audits of WFS programs and activities as directed by the WFS Contract Manager. Must pass background check./span/p pspan style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"strongEducation and Experience:br //strongAssociate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience./span/p pspan style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"strongEssential Duties and Responsibilities:/strong/span/p ul li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Operate office equipment such as fax machines, copiers, and multi-line phone systems, and use computers for spreadsheet, word processing, database management, and other applications. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Greet and direct visitors/participants and inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs and community resources via phone or walk-in inquires./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;" Work with persons with disabilities and/or disadvantages and when instructed provide guidance and assistance. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Log and distribute approved bus passes/gas cards for HEN and SSVF programs. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Attend and actively participate in offered trainings, to include but not limited to de-escalation, diversion, and rapid resolution techniques. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Compile and submit a monthly report to Goodwill management which includes a summary of identified deficiencies, corrective actions taken, and recommendations for any improvement./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Compile monthly billing packets for assigned WFS programs, including backup documentation./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Prepare monthly summary expenditure reports for fiscal, management, and WFS program staff./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Prepare monthly and YTD summary report of staff billable revenue./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Generate quarterly WFS accounts receivable report for reconciliation with Accounting Department./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Compose, prepare, and track grammar, punctuation, and formatting of business memos, letters, and other correspondence./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;" Sort and prepare documents for data entry, verify work against data printouts, and make corrections as necessary./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Attend department meetings and trainings. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #000000;"Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Work collaboratively with Workforce and Family Services to provide participant services. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #000000;"Properly wear and maintain all required Personal Protective Equipment (PPE). /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal. /span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA amp; OSHA)./span/li li style="text-align: left;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Other duties as assigned./span/li /ul