Customer Relations Representative I - Full-time

strongCompany Description:/strongpAt Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!/pstrongJob Description:/strongpstrongYour Role at Raising Cane’s:/strong/ppThe strongCustomer Relations Representative I/strong serves customers beyond the restaurant by handling customer recovery in a caring, genuine, and authentic way. This role focuses on working through all calls and cases, ensuring they are all accurately documented and coded appropriately./ppstrongYour Impact and Responsibilities:/strong/pulliEngage with our customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topics/liliThoroughly document all calls, emails, postal mail, or web forms received in the contact center case management software/liliFollow processes and procedures and work diligently to recover customers on the first contact/li/ulstrongQualifications:/strongpstrongRequirements for Success:/strong/pulli1+ years’ experience in customer relations or as a Raising Cane’s customer-facing crewmember or certified trainer with skills/experience related to the job description/liliAvailability to work full-time varied schedule, including days, evenings, and weekends/liliAbility to professionally and empathetically engage with customers for de-escalations and resolutions/liliAbility to multi-task, while maintaining attention to detail and working quickly/liliExceptional comprehension, auditory, written, and verbal communication skills/liliProficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook/li/ulpstrongPreferred Qualifications:/strong/pulliExperience in a QSR, fast casual restaurant, or retail company/liliSome college preferred/liliBilingual/li/ulstrongAdditional Information:/strongpAll your information will be kept confidential according to EEO guidelines./pdiv sr-tagline=""/divpa href="http://www.raisingcanes.com/terms-of-use/"Terms of Use/a/p pa href="http://www.raisingcanes.com/privacy-policy/"Privacy Policy/a/p pa href="https://www.raisingcanes.com/candidate-privacy-notice/"Candidate Privacy Notice/a/p pemIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability./em/p