Intake Specialist - Full-time

pDescription/ppbr//ppstrongPOSITION SUMMARY:br//strongIntake Specialist is responsible for assisting individuals and families in connecting to resources. This work includes intake, assessments, referring, service coordination and follow-up. The Intake Specialist will enter data into various computer software systems, maintain customer files to include documents required for program eligibility, schedule appointments, conduct interviews with customers and work with agency team to provide comprehensive approach to meeting customer needs./ppstrongESSENTIAL DUTIES AND RESPONSIBILITIES:/strong/polliObtains relevant household information from customers; gathers information and records into software systems, assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers./liliIdentifies a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and referral program/agency; arranges services with other providers; assists customer(s) with completing applications for services, provides follow-up to complete application process.nbsp;/liliPerforms data entry, maintains current knowledge of software changes and updates.nbsp;/liliMaintains general knowledge of program rules and regulations follows assigned guidelines.nbsp;/liliMaintains records as required, assists with phone calls and visitors, answers inquiries and directs customers to appropriate personnel, schedules appointments and returns phone messages promptly./liliProvides assistance to team members as needed.nbsp;/li/olpstrongNON-ESSENTIAL DUTIES AND RESPONSIBILITIES:/strong/polliPerforms additional duties as assigned./li/olpstrongQUALIFICATIONS NEEDED FOR POSITION:/strong/ppstrongExperience and Skill Requirements: /strongThe following experience and skill requirements are considered essential:/ppExperience:/pulliAt least two years of experience working in a social service-based program, preferrednbsp;/li/ulpSkills:/pulliExcellent verbal communication skills/liliExcellent written communication skills/liliExcellent listening skills/liliExcellent customer service skills/liliAdd, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals/liliCalculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry/liliProficient in using Microsoft Office applications and other computer software as applicable to the position./liliRead, analyze, comprehend, and apply written procedures/liliCommunicate and present information/liliResearch and disseminate information/liliIdentify problems and recommend solutions/liliInfluence the actions of others, where empathy and perceptiveness are required to determine the best course of action/liliPromote feelings of trust and security by establishing strong, caring relationships/liliDisplay tact, discretion, and sound judgment/liliWork with a diverse population/li/ulpstrongEducation and Knowledge Requirements:/strong The following education and knowledge requirements are considered essential:/pulliHigh school diploma or equivalent/liliAssociate's degree preferred/li/ulpstrongOther Requirements: /strongAdditional requirements that are considered essential:/pulliMust pass required background checks/liliMust have a valid driver’s license, reliable transportation, and provide proof of insurance/li/ulpstrongGENERAL EXPECTATIONS:/strong/polliMaintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals./liliMaintains confidentiality; protects the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential./liliFollows all safety policies and procedures with a "safety first" approach to all job duties./liliExhibits a positive, professional, and collaborative attitude with others inside and outside the Agency./liliExhibits teamwork through effective internal communication and working relationships./liliIs punctual for scheduled work and use time appropriately./liliPerforms required amount of work in a timely fashion with minimal errors./liliParticipates in trainings, conferences, and meetings as necessary./liliPossesses and exhibits the highest standards of professionalism and personal integrity./liliRepresents the Agency in the community as appropriate to the role./li/olpstrongPHYSICAL REQUIREMENTS:/strong/ppemThe physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./em/ppWhile performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; sit and talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.nbsp;/ppstrongWORK ENVIRONMENT:/strong/ppemThe work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./em/ppWork is performed in an office setting and in residential homes. May encounter risks associated with unsanitary and/or unsafe living conditions, for example, poor indoor air quality or unruly pets. Frequent local and long-distance travel may be required, sometimes in inclement weather. There may be limited exposure to blood borne pathogens and other bodily fluids./pp** All requirements and skills are considered to be essential, unless otherwise indicated. **/ppstrongExternal and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis./strong/ppstrongThe job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change./strong/ppbr//p