Customer Service Associate III

spanspanspanspanspanspanspanp style="text-align:left"bJob Title/b/p/span/span/span/span/span/span/spanCustomer Service Associate IIIp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAgency/b/pTexas Aamp;M International Universityp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bDepartment/b/pBursar's Officep style="text-align:inherit"/pp style="text-align:inherit"/pspanspanspanspanspanspanspanp style="text-align:left"bProposed Minimum Salary/b/p/span/span/span/span/span/span/span$14.43 hourlyp style="text-align:inherit"/pp style="text-align:inherit"/pspanspanspanspanspanspanspanp style="text-align:left"bJob Location/b/p/span/span/span/span/span/span/spanLaredo, Texasp style="text-align:inherit"/pp style="text-align:inherit"/pspanspanspanspanspanspanspanp style="text-align:left"bJob Type/b/p/span/span/span/span/span/span/spanStaffp style="text-align:inherit"/pp style="text-align:inherit"/pspanspanspanspanspanspanspanp style="text-align:left"bJob Description/b/p/span/span/span/span/span/span/spanpbJob Summary/b/pp/ppWorks under general supervision, provides general information, administrative support, and customer service to multiple departments, programs or offices. Supervises work of other Customer Service staff./pp/ppbEssential Duties and Responsibilities/b/pullipSupervises daily service area activities.  Provides training and advice to other support personnel/p/lilipServes as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures./p/lilipOversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office./p/lilipResolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents./p/li/ulp/ppThis document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned./pp/ppbMinimum Requirements/b/pullipbEducation/b – High school diploma./p/lilipbExperience/b – Five years of related experience./p/lilipAn equivalent combination of education and experience may be considered./p/li/ulp/ppbPreferred Education and Experience/b/pp/ppPost Secondary Education – Bachelor’s degree preferred./ppExperience providing responsible office/secretarial support and assistance in a higher education setting./pp/ppbKnowledge and Abilities/b/pp/ppKnowledge of:/pullipWord processing, spreadsheet, and database applications./p/li/ulp/ppAbility to:/pullipMultitask and work cooperatively with others./p/lilipStrong verbal and written communication skills./p/lilipStrong customer service skills and detail-oriented./p/li/ulp/ppbPreferred Knowledge and Experience/b/pullipAdvanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools./p/lilipBilingual English-Spanish./p/lilipOne to two years of experience in customer service./p/lilipExperience working with sensitive or confidential information./p/li/ulp/ppbLicensing / Professional Certification/b b– /bNone./pp/ppbPhysical Requirements/b – None./pp/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp/ppbSupervision of Others/b/pp/ppThis position generally does not supervise employees./pp/ppbOther Requirements/b/pullipEvening and weekend work may be required./p/lilipPosition requires on campus, face-to-face interactions./p/lilipPosition requires maintaining a regular schedule of attendance on campus and in the workplace./p/li/ulp/ppbSalary: $14.43/hourly /b/pp/ppbuINSTRUCTIONS TO APPLICANT:/u/b During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. bYou will not be able to make changes or add additional documents once you “Submit” the application materials/b.  The software does not allow you to “Save” your application and return to complete the process at a later time.  The page i#34;My Experience/i#34; has an area provided under Resume/CV to drop or upload files. Be sure to include:/pullipResume/p/lilipCover Letter/p/lilip3 -5 professional references and their full contact information/p/lilipUnofficial transcripts/p/li/ulp/ppAll positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check./pp/ppspanEqual Opportunity/Veterans/Disability Employer./span/p