Desktop Support Technician

pDescription/ppnbsp;We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates.nbsp;/ppbr//ppstrongLocation: /strongPrimary assignment at a designated client site located in strongSan Jose, California/strong/ppemThis role may support additional nearby client locations within the same city or region, as needed by the business.nbsp;/em/ppbr//ppstrongSchedule: Monday–Friday; 8:00 AM – 5:00 PM/strong/ppbr//ppstrongOverview/strongbr/We are seeking a stronghighly motivated Desktop Support Technician/strong with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences./ppbr//ppPay Range: nbsp;$18 - $20 per hour/ppbr//ppstrongKey Responsibilities/strong/ppbr//ppstrongTechnical Support/strong/pp· Provide timely support for hardware and software issues for both Windows and Mac environments/pp· Troubleshoot remotely using VNC and KVM switch/pp· Reimage systems, install OS and standard software (onsite and remote)/pp· Coordinate warranty support with Dell and schedule onsite service when needed/pp· Resolve common technical issues, including:/ppo Network connectivity/ppo System crashes/blue screens/ppo Printing problems/ppo Virus removal/pp· Basic administration and troubleshooting of:/ppo DHCP / DNS/ppo Active Directory/ppo VPN and remote access tools/ppo Windows domain account issues/ppo Wireless connectivity and hotspots/pp· Collaborate with the network team on basic troubleshooting tasks/pp· Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom/pp· Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures/ppbr//ppstrongCustomer Service/strong/pp· Deliver prompt and courteous user support via:/ppo Wolken ticketing system (incident resolution and device lifecycle tasks)/ppo Google Chat and Gmail (Outlook familiarity is a plus)/ppo Zoom Calling and Zoom video conferencing/pp· Maintain a positive user experience with clear communication and professionalism/ppbr//ppstrongAsset amp; Inventory Management/strong/pp· Maintain accurate records of hardware assets/pp· Ensure timely deployment, collection, and tracking of end-user devices/ppbr//ppstrongSpecial Projects amp; Additional Duties/strong/pp· Assist with software and process testing and validation/pp· Create clear, user-friendly technical documentation/pp· Provide 1:1 or group technical training (remote or in-person)/pp· Support office signage placement and daily ticket review/assignment tasks/pp· May require occasional travel to other office locations/ppbr//ppstrongWork Schedule amp; Benefits/strong/pp· Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)/pp· No weekend or after-hours support expected (exceptions for special projects)/pp· Benefits include:/ppo Paid holidays, vacation, and sick leave/ppo 401(k) plan/ppo Medical, dental, and vision insurance/ppo Structured onboarding and training/ppo Modern workspaces and innovative technology/ppo Supportive, team-oriented culture with strong work-life balance/ppbr//ppstrongWork Location Flexibility/strong/ppstrong·/strong strongThis position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.nbsp;/strong/ppbr//ppstrongTravel Expectationsnbsp;/strong/ppstrong·/strong Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions./ppRequirements/ppstrongQualifications/strong/pp· 1–2+ years in a desktop support or corporate helpdesk environment preferred/pp· Technically inclined and eager to learn new tools and platforms/pp· Clear and concise communicator with the ability to explain technical concepts to non-technical users/pp· Familiar with Windows 10/11; Mac OS experience is a plus/pp· Skilled in teamwork and conflict resolution in a professional setting/pp· Self-starter with strong follow-through and attention to process/pp· Able to work independently while following team procedures and protocols/p